薩摩亞圖阿馬薩加設有SPA的酒店

We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.

我在Sinalei Reef Resort & Spa的住宿絕對令人驚歎。這個地方是如此美麗,寧靜,周圍環繞着鬱鬱蔥蔥的熱帶植物,讓您感覺與大自然完全相連。到處都是綠葉,五彩紛的花朵,還有平靜的海洋聲音,是放鬆身心的理想場所。 工作人員非常友善,樂於助人,尊重他人。他們總是熱情的微笑迎接我們,並竭盡全力確保我們擁有所需的一切。你真的可以感受到他們對客人的關心。 每星期三晚上,他們都會舉辦一個菲菲亞之夜。 度假村還提供一些很棒的旅遊,包括阿皮亞鎮旅遊,薩瓦伊島旅遊和東南海岸旅遊。我們參加了東南海岸旅遊,並看到了To Sua海洋海溝。 總的來說,Sinalei Resort & Spa是我們尋找美麗,寧靜和正宗薩摩亞熱情好客的完美度假勝地,迫不及待地想回去了!

這是一個平均的地方,餐館還可以,看起來它還在努力尋找它的位置,除了這個地方更多,因爲它現在只開放了大約12口,很難從那裏的餐館獲得食物,那很大但是空的🧐需要更多的人員配置的熱情好客體驗,它便宜但可以做得更好