How to Change or Cancel a China Train Ticket
If you bought a Chinese train ticket but your plans changed or you made a mistake, you can cancel your China train ticket and get a refund or change a China train ticket up to two hours before the train’s departure.
If you booked a Chinese train ticket online through Trip.com and your paper ticket hasn’t been issued, you can cancel your train ticket online. If you chose to have your China train ticket delivered or if you have already picked up your paper China train ticket, you will need to go to a train station in China to change the ticket or get a refund.
How to Change a China Train Ticket
If you already have your paper China train ticket, go to any Mainland China railway station with the ID you used for your booking and go to the train ticket change window (改签窗口). No handling fee is charged the first time you change a China train ticket.
If your paper China train ticket has not been issued, Trip.com cannot help you change your train ticket, but you can cancel your reservation and make a new one online.
To cancel unissued train tickets, log into your Trip.com account and select My account > My bookings > Trains. Cancel the train ticket reservation by clicking the Cancel booking button next to the train booking you would like to cancel. Make a new booking for a China train ticket here. Please note, if you cancel a Chinese train ticket booking less than 15 days before departure, you will be charged a handling fee for the refunded train ticket. (See below for how handling fees are calculated).
If the new train ticket price is lower than the original train ticket price, you will be refunded the price difference. If the new train ticket price is higher than the original train ticket price, you will be charged the price difference.
How to Cancel and Refund China Train Tickets Online
If you haven’t picked up your ticket or requested to have your ticket delivered, you can cancel your train ticket online. Log into your Trip.com account and select My account > My bookings > Trains. Cancel the train ticket reservation by clicking the Cancel booking button next to the booking you would like to cancel. Please cancel China train tickets during Trip.com’s business hours (7 a.m.-10 p.m.).
Please note, Trip.com cannot cancel China train tickets after paper tickets have been issued or within two hours of departure. If you have your paper train ticket(s) in hand, you can get a refund from the refund window at a Chinese train station (see the instructions below).
How to Cancel and Refund China Train Tickets at the Train Station
If your paper train ticket has already been issued, you will need to go to a Chinese train station (any railway station in Mainland China) to get a refund for China train tickets. Go to the refund window (退票窗口) at a Chinese railway station with your paper train ticket(s) and the ID you used for your booking.
Handling Fees to Refund Canceled China Train Tickets
Trip.com follows the cancellation policies of China’s national rail operator, China Railway. No handling fee is charged if a China train ticket is canceled at least 15 days in advance of the train’s departure date.
A 5% handling fee (minimum CNY 2) will be charged per train ticket for any cancellation made between 49 hours and 15 days before departure; a 10% handling fee will be charged per train ticket for any cancellation made between 25 hours and 49 hours before departure; and a 20% handling fee will be charged per train ticket for cancellations made within 25 hours of departure.
A refund for canceled China train tickets will be given within 20 working days using the same method as your initial payment. The refund amount for canceled China train tickets is subject to China’s railway authority. The refund payment date for canceled China train tickets is subject to your bank or credit card provider.
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