Tried this spot for lunch after wandering through George Washington University campus and seeing a lively crowd in it. Turned out to be a tasty meal with a balance of protein, carbs and greens. The place was packed, which meant it was loud, but that was fine this time. We tried the special chicken dish and while the presentation was not perhaps what one would expect at home, it was certainly a good meal and good value.
So Roti advertises that they are gluten free friendly. I have celiac disease so when I arrived, I asked the staff if they could accommodate a gluten allergy and if they had separate prep stations. I am very sensitive and explained this--I was perfectly fine walking out if they had answered no. BUT I was assured that they can handle allergies and a staff member changed his gloves and washed his hands. He put down aluminum foil to prevent cross contamination with the gluten free pita. It was super busy there and I was pushed along the line and shouted out what I wanted added…however, stupidly, I did not register that they used the SAME scoopers that for the toppings that they use with the WHEAT pitas!! They shove these scoopers into the pitas. Mind you, I was running on very very little sleep so it did not register until I had gotten through half of my pita! My stomach was upset afterwards….and although the pita was fantastic, I could never eat there again. After tweeting about the false advertising/terrible handling of allergies, Roti contacted me and asked me to e-mail their marketing about my experience. I have done so and was given a “we try our best” response. Not even a real apology! Such a shame as the majority of their toppings and all of their sauces are gluten free!This place would be great for individuals looking to lessen their gluten intake, but avoid if allergic/celiac. I'm ashamed that Roti would jump on the FAKE gluten free bandwagon, disregarding those with legitimate medical conditions.