Потрясающе внимательный персонал! Первоклассное обслуживание! Ребята просто молодцы! Мы чувствовали их заботу постоянно, все о чем мы просили исполнялось очень оперативно! Большое вам спасибо за это! Вид из общей лунж зоны просто потрясающий, как с обложки журнала. Было очень приятно завтракать с таким видом. Завтраки кстати тоже очень неплохие, есть скрембл и Бенедикт, выпечка, вкусные лимонады и соки.
Были и минусы, а именно: полотенца в номере пахли сыростью, в первом номере плохо работал душ, правда, чтобы исправить это, нас переселили в другой номер, где душ работал лучше. Сама душевая зона во всех номерах нуждается в ремонте. Подъезд к отелю не очень хороший, часть пути приходится ехать по грунтовой дороге.
В целом, у нас остались приятные впечатления от пребывания в данном отеле. Это один из немногих хороших вариантов на юге Ломбока!
房間跟相片一樣,泳池很小,只能泡泡水。
酒店提供付費機場接送服務,也能接送到附近的景點(十分推介Tanjung Aan Beach 和 Bukit Merese 看日落),職員們的英語能力很好,溝通能力完全沒問題,也能用whatsapp方便溝通。早餐能改用便當帶走,不過只有幾塊小蛋糕麵包跟一根小香蕉。有點設計小問題:房間的門有點重,房間的冷氣容易跑掉。
訪訪客Mixed feelings — kind staff but disappointing overall.
First of all, a big thank you to the hotel staff, who were genuinely kind and attentive throughout our stay. Unfortunately, the issue isn’t the people — it’s the property itself. The photos online look beautiful, but in reality, the finishes and details just don’t match the pictures. Everything feels a bit cheap and unfinished.
For example, the pool area has small sofas but no cushions, so you can’t really relax comfortably by the water. In the rooms, several things were off — cracked flooring, a broken window, missing door handles (you have to lock the door from inside or outside every time), and other small issues that really add up. Considering the price, it’s quite disappointing, especially when there are nicer hotels nearby for less money.
We stayed in the Villa Fuego, which, as you can see on Google Maps, is located right next to the road — meaning it’s noisy, with scooters constantly passing by. It completely breaks the idea of a quiet, romantic getaway in a “private villa.” It’s a real shame, because the staff do their best, but the overall experience doesn’t live up to the expectations or the price.
Sadly, despite the warm hospitality, we left feeling that this stay was not worth it.
訪訪客Don’t believe the pictures in the advertisement! They don’t reflect reality. The pictures pretend that the hotel is at least a 4 * location. The truth is that this is not the case! It is located at a very poor area in mid of the island where local people burn their trash including plastic. The smell is disgusting it is everywhere, in your room also during night and it burns in your eyes. The hotel is run by a group of very young unprofessional boys and I would like to emphasise that they are really friendly, kind and helpful and try to do their best. They also prepare breakfast in a kitchen which is disgusting! Therefore, I preferred to have breakfast at a proper place even though breakfast was included. See the attached fotos to get an impression what expects you and better choose another hotel if you want to enjoy your holidays. I had to pay 400 € for 3 nights, it is not worth half the price. I tried to get a reimbursement but the hotel didn’t accept. They obviously see the hotel as a cash cow and not a place where their guest should feel comfortable. This was very frustrating! At the end Trip. com accepted my complaint and offered me help. My advice: Choose a hotel at the beach, there are so many!