Panbil Residence Apartment is a serviced apartment connected to the main 5 star Western Premier Panbil Hotel. Most main amenities are located at the hotel, which is a more bustling area. The residence was well secured given that the Singapore Consulate General in Batam and Panbil Industries' main office was located in the same building.
The residence is superb, quiet and safe. We stayed in a 3 room apartment overlooking the magnificent view of the Nature reserve. Amenities such as crockery and a baby cot can be requested upon booking and were in great condition. There was also netflix in the main bedroom.
The residence is located quite a distance away from the main shopping belt, but i do not regret it for the safety and the fridge provided for breast milk storage for baby.
What truly impressed us was the service standard and hospitality of the residence staff. They arranged for a driver whenever we needed one - ferry transfer, getting stuck at the deserted Kepri mall after multiple cancellations by Grab drivers, and even to send my husband's misplaced watch from the residence room to the ferry.
The intercontinental breakfast every morning was wonderful and truly enjoyable.
A great place to relax and unwind for a short holiday. Will stay again when in batam and recommend to anyone who is visiting.
Sorry only had videos of the residence.