Nice hotel with very nice common areas. The room is fine with a balcony, but there were some ”details” that were not taken care of, such as the sheets were very old (with patched holes, quite sad) and, for example, the toilet paper ran out and was not replaced. We had to call for them to bring us some.
Very good breakfast and very helpful staff.
In general a good place to stay.
訪訪客Having arrived at st Regis Goa our expectations were high and we were truly looking forward to spending Chinese new year eve. On arrival everything seemed a bit chaotic in the lobby and then I soon found out that they were expecting a wedding and the next day was fully booked because of that. As we got through the day I noticed that the staff were all paying attention mostly to the wedding preparations and not the in house guests. From this hotel I expected a better service to be honest and even the so called special butler assigned to us was responding with delays of almost an hour which is not nice for such a so called high standard hotel. Nonetheless we enjoyed our stay but decided against having dinner at the property because even though I mentioned it is Chinese new year no special do up was done for us so even though I did not expect given that we were in India and they don’t celebrate obviously but since I did mention at check in this would have brought out Regis standards in a big way as they are known for worldwide but no special thing was organized for us. The shower drainage was blocked and I had to unplug the cover just to let the water drain out. This should be checked before guests arrive. Even the towels had this strange odour which only means it was not laundered properly. Otherwise the property is great but they should improve for the standard they portray and the rates they charge. Also another point to note is that while booking through trip.com I booked a better level room and after I paid it was immediately cancelled and refund was provided but strangely when I tried to re-book the price had gone up significantly and this is not a nice thing to do to guests. Now I’m not sure if this was the booking app failure or failure on part of the hotel but notable to mention nonetheless. So I opted for the normal lagoon room instead because I felt cheated and didn’t want to pay more for something that was clearly indicated. Pool was fantastic and room was decent but big mosquito problem on the property. We actually stayed next door the previous night at holiday inn and didn’t notice mosquitos as much as here so beware and get enough repellant. The carpet in the room also needs to be deep cleaned as it was literally black with dirt. Even spider web in the room. Shocking for a Regis hotel. Hats of to the garden cleaning ladies who do a fabulous job and the valet and entrance staff and the guy who gave us a nice welcome and welcome drink. Breakfast was fantastic so speaks volumes of the chefs and staff behind the scenes. Highlight of the hotel no doubt. Best one so far in India!
DDinesh K R M哇!哇!哇!這就是我們真正可以說的Doubletree!Nithesh, Syantika & Shivram他們3人真的讓我們的住宿很棒,很棒!他們值得他們的服務認可。我們到達的那天晚上,接待處的Nithesh歡迎我們。入住很快,Nithesh一路跟着我們到我們的房間,向我們提供有關早餐,設施,餐飲和其他我們需要知道的細節的信息!很棒的服務,Nithesh!在bfast期間的咖啡館,我們由Shivram服務。他確保我們沒有錯過任何東西!Shivram,我們在接下來的幾天裏一直在尋找你,但也許你又換了班。很棒的服務,Shivram!最後但並非最不重要的是,Syantika!雖然你是新手,但一點也不像新手!你的魅力和必做態度,真棒!我和我的妻子都覺得,你誠實地處理我們問你的一個問題,得到幾乎立即的迴應,只是說一千個字!繼續你的工作,你會走很長的路!也感謝Doubletree Goa的***agement和團隊!