發佈於2025年7月14日
訪客
We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating.
Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch.
However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards.
At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks.
At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife…
Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise.
Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel.
There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this.
The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat.
Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.
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每晚最低價格:DKK1,651
發佈於2026年7月24日|昆塔河景房
訪客這是我第一次寫評論,因爲需要找地方發泄我對酒店是多麼失望。我沒有很高的期望,畢竟是六感,不是超豪華但還是落空了。
公平地說,物業令人驚歎特別是泳池區但房間.....房間.....無語。我訂的江景房說50平方米但沒有行李空間,衣櫃在浴室內,如果可以稱之爲衣櫃。多麼天才的設計啊。
房間設施像古董一樣。吹風機,熨斗和熨衣板大概是從酒店建的那天起。鐵板很髒,我的衣服上留下了污漬。浴室門的把手是生鏽的金屬,有鋒利的邊緣,割破了我的手。看似智能的控制面板根本不智能,它對您按的任何內容都沒有反應。我按了請勿打擾,但它沒有顯示是否打開,導致第二天早上9點客房清潔進入我的房間。你必須用它來理解我的意思。
餐廳環境不錯,浪漫,但服務.....等了10分鐘才坐不是am的問題,等一個小時食物到達也不是問題,但我們等了一個小時後食物就冷了!這次經歷太糟糕了,我們決定第二天不吃晚飯。
水療設施在晚上8:30關閉,考慮到這是一個度假勝地,這相當早。工作人員從晚上8:15開始催促你離開。
泳池真的很不錯,如果住在那裏,儘量忘記房間,就呆在泳池裏,房間充其量就像3-4星級民宿
我經常旅行,正如你從我的鑽石加身份看到的那樣,但相信我,我不是抱怨者。這是我第一次寫評論,因爲我忍不住不寫它.....
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每晚最低價格:DKK10,862
發佈於2025年8月6日
匿名用戶
在這家酒店住得愉快。它的設計非常現代和時尚,設施很好。早餐對我來說足夠了(因爲我通常不是一個大的早餐吃者)。所有的工作人員都樂於助人,友好。只有con是,我連續兩次遇到他們的爭論場景,在同一天......你不想看到或聽到員工早上早上7點在早餐時大聲爭論!請多注意客人,不要展示。感覺不太好,所以不能給滿5星,否則喜歡住,會喜歡回來的。
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每晚最低價格:DKK538
發佈於2025年9月14日
訪客
如果你想放鬆,位置優越。周圍是寧靜,安靜和令人驚歎的杜羅山谷景色。在一個溫暖和陽光明媚的日子裏,游泳池區很棒,我們喜歡在葡萄藤和蘋果樹之間散步(女孩們在自己撿起水果後發現品嚐水果令人難以置信)。早餐是體面的(咖啡特別好),雖然我會鼓勵更廣泛的產品(例如沒有乳糖自由選擇)。總的來說,這是一次非常好的體驗,我會很高興回去。
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每晚最低價格:DKK892
發佈於2024年11月19日|標準雙床房
CaGirlWe stayed 3 nights at this hotel and enjoyed our stay very much. The people at the reception were very nice and our room was clean and comfortable and had a view of the park. The hotel bar was really nice too, I had the best Irish Coffee! We didn't eat in the restaurant for dinner but we had our breakfast there every morning, they had a very nice selection of items. The hotel is in a great location in the city and Viseu is also a very nice city.
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每晚最低價格:DKK609
發佈於2024年7月19日
訪客
Beatiful house with nice comfortable rooms, a super nice living room for spending the evening . Good breakfast and a nice, clean pool. Big garden with grapes and olive trees, kiwi and qrapes on top of the parking lot. Enough parking space. Definitely worth a visit during your douro valley tour. Some nice restaurants to visit in the small towns nearby. Tasty wine from own production and very friendly owners
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每晚最低價格:DKK636
發佈於2020年2月7日
Grace Grace酒店美美的,位於他們自家的葡萄莊園內。還可以參加他們自家酒廠的 wine tour 然後有wine tasting。餐廳的早晚餐很高水準,早餐是房價包的,晚餐也不貴,我們一行6人點了tasting menu 連 wine pairing,飽得差點走不動了。我們其中2人住了在大酒桶內,好玩但有點小(尤其是看到其他人的房間有了對比後),還有就是要走一小段路才可以回到酒店的住建築,所以如果有小朋友或老人就不建議酒桶了。
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每晚最低價格:DKK1,785
發佈於2025年4月20日
訪客
多爾多的美麗景色。
酒店裏還沒什麼東西要做,我需要一個室內游泳池。
優秀的早餐。
吃飯太貴了,吃飯太好了,但不夠價格。
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每晚最低價格:DKK6,734
發佈於2025年8月21日
訪客
這是一個令人快的體驗,我們喜歡酒店,不是新鮮,但設施很好,游泳池區很快,景色簡直令人驚奇。
工作人員是超級友好、心、細的。
我們已經包含了早餐, 夠了.
我們終於在留日吃飯,這是一次令人快的經歷。
值得認識和回來。
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每晚最低價格:DKK979
發佈於2026年8月3日|專屬大床或雙床房,河景(希瑟)
訪客華麗的金塔。我們在那裏住了3晚,每分鐘都享受。工作人員非常細心和友好。房間很舒服,有一個可愛的游泳池。這是一個非常平靜的地方,做很少的完美地點。
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每晚最低價格:DKK2,125