Room was great but maybe the management would like to consider installing a Smart TV so that foreign travelers can also watch non-Polish channels. Please replace couch in Room 019. It’s a little old and uncomfortable to sit on.
Very friendly and helpful front desk personnel.
We just stayed 8 nights in Polish 5 star hotels, including 4 nights at this hotel. Polish 5 star properties would probably be 4-4.5 star in Western Europe. This hotel is smack in the middle of an extremely touristy area. We didn’t like it at all but other people might actually prefer it. The first hotel I encountered that had no umbrellas and it rained for two days. Overall we would not stay here again if we were to go to Krakow again.