發佈於2025年7月14日
訪客
We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating.
Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch.
However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards.
At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks.
At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife…
Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise.
Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel.
There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this.
The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat.
Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.
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每晚最低價格:PLN888
發佈於2026年7月24日|昆塔河景房
訪客這是我第一次寫評論,因爲需要找地方發泄我對酒店是多麼失望。我沒有很高的期望,畢竟是六感,不是超豪華但還是落空了。
公平地說,物業令人驚歎特別是泳池區但房間.....房間.....無語。我訂的江景房說50平方米但沒有行李空間,衣櫃在浴室內,如果可以稱之爲衣櫃。多麼天才的設計啊。
房間設施像古董一樣。吹風機,熨斗和熨衣板大概是從酒店建的那天起。鐵板很髒,我的衣服上留下了污漬。浴室門的把手是生鏽的金屬,有鋒利的邊緣,割破了我的手。看似智能的控制面板根本不智能,它對您按的任何內容都沒有反應。我按了請勿打擾,但它沒有顯示是否打開,導致第二天早上9點客房清潔進入我的房間。你必須用它來理解我的意思。
餐廳環境不錯,浪漫,但服務.....等了10分鐘才坐不是am的問題,等一個小時食物到達也不是問題,但我們等了一個小時後食物就冷了!這次經歷太糟糕了,我們決定第二天不吃晚飯。
水療設施在晚上8:30關閉,考慮到這是一個度假勝地,這相當早。工作人員從晚上8:15開始催促你離開。
泳池真的很不錯,如果住在那裏,儘量忘記房間,就呆在泳池裏,房間充其量就像3-4星級民宿
我經常旅行,正如你從我的鑽石加身份看到的那樣,但相信我,我不是抱怨者。這是我第一次寫評論,因爲我忍不住不寫它.....
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每晚最低價格:PLN6,292
發佈於2025年8月21日
訪客
這是一個令人快的體驗,我們喜歡酒店,不是新鮮,但設施很好,游泳池區很快,景色簡直令人驚奇。
工作人員是超級友好、心、細的。
我們已經包含了早餐, 夠了.
我們終於在留日吃飯,這是一次令人快的經歷。
值得認識和回來。
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每晚最低價格:PLN550
發佈於2025年7月27日|標準間
MaxMat一個漂亮的酒店,但對外游泳池的失望
景色的大酒店是一座麗的酒店,充滿了力和歷史。歡迎、架、服務。..一切都是絕對完美的。真正的和平。
不幸的是,外池了我們的經驗。孩子們地跳進去,在所有意義上,大聲叫,沒有父母和酒店工作人員干預。
很遺的是,沒有一個板顯示尊重或安靜的規則,也沒有一個工作人員確保最低的安靜。
我們選擇了這家酒店,以安靜的環境,而不是以的室的環境。結果:我們甚至沒有享受游泳池,只要在游泳池裏的動一直持續。
主任,如果你讀了這個信息,我們強烈鼓勵你在游泳池周圍制定適當的規則,符合你所在的位置和客人來尋找平靜和放鬆的期望。
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每晚最低價格:PLN329
發佈於2024年7月6日
Andreia
As vistas do hotel são incríveis. Está situado numa zona calma, com ótimas vistas mas fica longe de tudo.
Limpeza deixa muito a desejar. Lençóis estavam sujos com cabelos.
Pequeno almoço igualmente. Para um hotel de 4 estrelas deveria ter mais variedade e pão fresco, porque o pão não parecia ser fresco. Deveriam fazer reposição da comida, uma vez que, já não havia frutas e outras coisas.
O preço é excessivo no bar da piscina.
De resto, foi tudo impecável. Hotel muito bonito
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每晚最低價格:PLN399
發佈於2024年5月14日
訪客
Extensive work being carried out meant noise throughout the hotel.
Every time we needed reception we had to wait for staff to return.
On the plus side, the restaurant staff were excellent.
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每晚最低價格:PLN794
發佈於2024年12月26日
Traveller2000
Nice staff, introduce the facilities in the hotel, gave you a welcoming drink. Large room with minimum items. Need to prepare your own tissue paper
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每晚最低價格:PLN688
發佈於2024年10月25日
Eduardo de Barros
Já conheço a muitos anos. Mas estão em remodelação e ficou moderno e mais confortável.
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每晚最低價格:PLN416
發佈於2024年5月23日
Ivo
Maravilhoso, acordar com a vista incrivel sobre o lago! A repetir...
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每晚最低價格:PLN529
發佈於2024年5月7日
訪客
Excelentes condições.
Apenas a lamentar algum barulho nos outros quartos
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每晚最低價格:PLN335