The room was amazing, possible the best we have ever stayed in, the buildings and the settings were superb. The reception and Management Team that met our group were lovely and friendly The family pool was ok, nothing special but the staff serving at the bar, when they felt like serving were awful, slow, rude to the point of ignorance, chatting with each other while we stood at the bar waiting to ask for a drink. Ours was a large group, 25 in total, so for evening food it was arranged for a set menu, that worked with four choices of main, a starter and a pudding, the food was ok, average certainly “certainly nothing to write home about”, but ok. The staff were hit and miss apart from one particular waiter, who was excellent I’m only sorry I did not catch his name, but the drink orders were often wrong or we were made to wait a long time or in some cases didn’t get them at all! The setting and choice for breakfast was excellent but again let down badly by the staff, there was one younger member of staff who was good but again, for such an exclusive hotel the rest were dreadful, once again ordered breakfasts from the menu were often wrong, took a very long time to come or didn’t come at all, very frustrating and disappointing. As said the hotel is stunning but would I go back, no, not with the current staffing levels, such a shame.
很好
52 評價