This is my first review on trip advisor. After a long vacation, , taking the time to write a review was never on my list. As a busy mom of four, I was always headed straight to the laundry room when I got home. However, I do feel this review needs written regarding our stay at these cabins First of all, our travel agent booked our stay. We paid her company directly and not a booking company online. She told me that this resort had good reviews on trip advisor and that is why she chose to book our stay there. Trusting she is in this business and knows what to look for, we allowed her to take control. She has never failed us before. Upon arrival, one of our 2 cabins was not ready so we had to wait 2 hours until we could get into our cabin. Which was fine for us and not a huge problem because we had the other cabin our kids were in to sit and wait. The young girl at check in was very sweet as well as the lady cleaning the cabins. Our cabin windows were all closed due to the late cleaning which, we understood. The weather was unusually hot while we were there making the cabins around 85 degrees inside. When we immediately opened the windows, as warned at the front desk, flying biting insects flooded our cabin so we shut the windows quickly leaving the biting insects inside and the cabin becoming a sauna and feeding frenzy for the pests. When I called the main desk to ask if they had a fan, they said they did not and advised us to use insect spray on our bodies to help us sleep. Not only were the flying insects a problem, while sweating and literally picking flying insects off your body, sand fleas were also jumping on you from the main living area. At 1:00 am, 2 of our family members chose to move into the car to sleep while the others slept on the linoleum floor trying to stay cool. We left in the morning before anyone was even at the check out counter since it closes at 9pm and opens later in the morning. We chose to leave even though we had paid for 2 more nights ..paying for 2 cabins. You can do the math. These cabins are quaint yet, dated. They are located in an untamed vast natural area. I completely understand that the environment cannot be controlled. However, screens do exists in the area as we noted while exploring the country. Management knew and warned us about the flying insects yet, failed to invest in fans or screens which both, repel biting midges. After our experience, I invested time into reading previous reviews and realized this was not their first review regarding these issues. Furthermore, the manager, unprofessionally replied to a previous review calling the customer “clumsy” because she tripped on the flooring entering the bathroom. K.R, the managers initials clearly needs to attend a workshop on people skills and should not be in the customer service business. His replies are harsh and insulting. His unpolished personality is a reflection of the type of service and overall stay in the cab
滿意
16 評價