棉蘭10大最佳酒店排名

We stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it. From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm. What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan! My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.

Good: Polite staff, clean and spacious rooms Can be improved: Food at breakfast buffet was cold instead of warm or hot, esp the soups (both savory and sweet). No dim sum and soupy noodles (like Soto mee, bakso mee, etc).

I stayed in the Grand city Hall Medan for 4 nights, Had a bad experience that I ever had. We book 2 apartments. On the 2nd night, 4 people came to my husband apartment and straight to his bedroom, He's shocked wake up suddenly without knowing anything. It's said they open the wrong apartment But How ?? We move forward to the management straight away, and they move us to the suite rooms instead. The management acting fast to solve the problem. But still as a guests for our safety we are still shocked. Imagined 4 people came to your room during nigh time while you are sleep and any thing could happen.

Location is in the centre of everything. There’s vip parking in front of the hotel. Breakfast is varied and soo goood! Room is clean,huge. But there’s no bathrobe. Iron and travel adapter is available upon request. Grab food is available untill late night. Service is excellent! 👍🏼

1st time staying there.. Like the location.. near to Berastagi Supermarket and eatery. Security was top notch. Love the Blue Bird taxi standby .... Front desk is very professional.. Cleanliness of Housekeeping is good and efficient Facility is decent, room for improvement on keeping and maintain the place... Only upset during the stay was the restaurant... Service not top notch to brand name.. Opted for the pre dawn / Sahur breakfast... Very much disappointment on selection, quantity and quality. Top up very late.. n the egg station.. need to let the staff go for training..

This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.

I booked Hotel Aryaduta Medan through Trip.com and the whole process was smooth and hassle free. The booking was easy, the price offered was more competitive compared to other platforms, and the confirmation was instant. During check-in, there were no issues at all. Hotel Aryaduta Medan is conveniently located in the city center, very close to shopping malls and restaurants. The room was spacious, clean, and comfortable. Breakfast had a wide variety of both local and international options. The swimming pool and other facilities were also great for families. Overall, I am very satisfied with my experience using Trip.com and my stay at Hotel Aryaduta Medan. I would definitely use Trip.com again for future bookings.

Used to stay here previous trips for the location in Medan city centre. Room seems to have been renovated since last stay. Booked on trip.com on the way to the hotel. Waited 10 minutes at the front desk for the information to reach hotel. Check-out next morning was as prompt.

Refurbished old hotel Advantage - bigger size rooms w super king size bed, nice swimming pool and big lobby Disadvange - since old hotel, some of the fittings are old Location is good for food but near crossroad, thus noisy All the staff are friendly and helpful. Good hotel to consider