新山市中心假日酒店優惠・staycation套票優惠比較

This wasn't my first stay in this hotel. Repeated stay with my husband, the first was with my daughter. Staff at the Check-in Counter, Mr Syamsul (I hope I get his name right) was friendly. The female Manager (I can't remember her name), approached us on our 2nd day of breakfast and asked if we were satisfied with the food & if our room was clean. One of the housekeeping staff (sorry I didn't get his name), even wrote us a note wishing us a good stay in the hotel (my hubby tipped him because I requested for an extra box of tissue ) . That note itself made me happy. I will definitely stay here for my future trip.

Rooms are spacious and comfortable, with good facilities like a gym and swimming pool. Location is superb and the front desk staff are helpful. However, the service standard is really let down by the lack of promptness. Calls to reception often don’t get through, and room service requests can take 45 minutes or may not even be fulfilled. Such delays make the overall stay feel less enjoyable, which is a pity given how good the rest of the hotel is.

The location of this place is great, right downstairs is city sq and KOMTAR JBCC. Great for shopping and food. Walking distance from CIQ. But unfortunately the hotel is really lack of staff. At around midnight I called the hotel to ask for ask, no matter the room service, f&b, front desk etc. No one pick up. I ended up giving up on the ice. The staff was really lack of training. At about 7 plus 8 in the morning, someone came knocking on my door. I open and the bell boy wanted to pick up my luggage. It would be great if he is at the right room, unfortunately he very blur too a while for me to let him understand I’m not checking out yet. After that I try to go back to sleep, I couldn’t. I tried to make tea, kettle rusty. I called room service, no one pick up, after a few tries finally someone pick up and said they will change the kettle for me. I waited for more than 30 mins no one came. I give up and go back to sleep, when I finally fall asleep. Someone knock on the door again. I open, he sends me water. He insisted I called room service for water. I told him no I ask for a change in kettle. He say he can’t help. He went around and get a guy from the next room a housekeepers. He say he can’t attend to me. I told the housekeeper I need a change in kettle, it’s rusty. He didn’t understand he took my kettle came back 5 mins with another kettle which is also rusty. By now, I’m too tired to ask for another kettle. The whole experience in this hotel is terrible. 1 thing is really great about this place. The pillow is really really really comfortable though. Would be great if they can sell the pillow.

一共訂了6晚，前三晚幾乎沒怎麼睡好覺，因為樓上下水道的流水聲太大了，每天早上流水聲就在頭頂上回蕩！樓上的顧客每天早上6點多就起來一直斷斷續續洗漱搞到8點！對於晚起的人太痛苦了…. 後面三晚換了房間，但是一直聽到有按開關按鈕的聲音，估計是房間裏燒水閥自動跳匝的聲音。對於聲音敏感人士真的太痛苦了！ 建議酒店給顧客備上隔音耳塞！

離關口非常近，所有車子就比較多，加上修地鐵，更加堵車，不是特別推薦住這裏 房間挺寬敞的，早餐也很豐富 廁紙非常差，一撕就爛，強烈建議酒店改進這一點