Location is awesome, the waterfront view is beautiful! Lots of food options available within walking distance. Only downside was that the housekeepers busted in my room at 10am without knocking or saying who they were an hour before checkout. Very jarring, I understand misunderstandings happen, but that was very unprofessional way to go about it.
I liked how it was convienent to Wa⁸
terside District and the ferry to Portsmouth.I also enjoyed the pool. My only complaint was the service in the resturant and bar was very slow.The servers seemed a little overwhelmed.The breakfast buffet was cold especially the eggs and they did not have any regular milk for cereal only chocolate and soy. Other than that our stay was great.
翻譯
Paul
入住日期 2024年2月
夫妻/情侶
2.0/5
發佈於 2024年2月18日
Nice hotel but the restaurant is not the best. Staff was friendly. Parking is $35 per night. If I knew that I would have stayed somewhere else in town. Charged twice for incidentals, never did receive a strait anwser why. Hopefully it will be refunded.
翻譯
BRITTANY
入住日期 2024年2月
家庭旅遊
4.0/5
很好
發佈於 2024年2月12日
The hotel was nice and the staff was great. I didn’t know about the $35/day parking until I arrived. Other than that it was great!
翻譯
Lisa Van
入住日期 2024年2月
商務旅客
1.0/5
發佈於 2024年2月2日
The key card system was down the entirety of our stay, we had to be escorted to our rooms anytime we left and came back. We had 4 rooms booked for work travel. We complained to the front desk that there should be some resolution, room comps, free parking something. We were given a $10.00 voucher for the restaurant. Charged full price for our rooms and parking. A real disappoin**ent that there was not more of an effort on the hotel to make it right. Needless to say we will not be booking a stay at the Sheraton again.
翻譯
Eric
入住日期 2024年1月
其他
2.0/5
發佈於 2024年1月24日
They overcharged my Visa card. I have reached out to them several times and received no response. Valet was $30-33 a night ( I can’t remember the exact amount ) but I was charged the price for a room instead of the valet prices. Will never go back to this hotel. This don’t include getting a room that took the refrigerator hours to start working and having a tv that didn’t work. We had to take 3 days of luggage and move to another room. Well they did give us free breakfast passes that we did not used because majority of the things they had was pork besides the cereal and fruits and we do not eat pork.
翻譯
Selena
入住日期 2024年1月
家庭旅遊
3.0/5
發佈於 2024年1月16日
The hotel is beautiful and clean. The staff was very friendly and helpful especially Donovan.The problems I had were the parking $20 per day in a garage you have to walk to or valet parking for $25 per day. Breakfast buffet was $18.95 per person for mediocre food. With almost paying $200 per room you would think there would be something included besides wifi that we didn't use.
翻譯
Octavio
入住日期 2024年1月
家庭旅遊
5.0/5
傑出
發佈於 2024年1月15日
The location of the property was great. Personal very friendly and professional. Keep the good work
翻譯
Brenda
入住日期 2024年2月
家庭旅遊
4.0/5
很好
發佈於 2024年2月9日
decent property, nice area on the waterfront and restaurants and bars in walking distance.
翻譯
Verified traveler
入住日期 2024年1月
其他
1.0/5
發佈於 2024年1月8日
Was very disappointed with the hotel. It looked so nice in the pictures but it wasnt that nice in reality. The room didn't have the large bathtub like pictured on the website and the staff said they dont have those in their hotel.
翻譯
MARIA CHARINA
入住日期 2023年12月
商務旅客
5.0/5
傑出
發佈於 2023年12月29日
Staff were amazing! We will definitely return. Food is excellent. The facility needs updating and the mattress needs to be upgraded. But the staff made our stay memorable. We travel quite a bit and stayed in hotels in the US and abroad. I can easily say that the staff in this hotel is the best this far. Special thanks to Mimi for being so gracious and made our breakfast experience wonderful!
翻譯
Gloria
入住日期 2023年12月
其他
3.0/5
發佈於 2023年12月28日
The staff was mostly friendly. My room was nice and clean and I enjoyed the view although I paid extra for it. Everything was "pay extra" for it. The TV did not work, Breakfast was not included and it was pricey. Made the mistake ordering dinner without asking how much and payed almost $80 for a meal. There was never any fresh coffee at the coffee station, it was empty each time I stopped for a cup (3 days in a row). I don't think I'll be staying there again.
翻譯
Kwame
入住日期 2023年12月
夫妻/情侶
3.0/5
發佈於 2023年12月26日
Property is in a great location but looks and feel dated. Fridge had no light. No exhaust in bathroom. HVAC was noisy. The most annoying was the smoke detector that kept flashing like lightning every minute or so all night.
No parking on site. Valet parking is $35 a night - just like big city parking.
I will not stay in the facility if offered to me for free.
Staff were nice and very friendly.
翻譯
Kiana
入住日期 2024年1月
其他
5.0/5
傑出
發佈於 2024年1月16日
This was my first time in Norfolk, I really enjoyed my stay here, would come back again.