We booked a room with 2 double beds, when we arrived we were downgraded to a room with one bed and told it would be a bigger room and they would bring us a cot ... The room was actually smaller and when they brought the cot it was so big it would take up the walking space in the room ... My son Michael is handicapped and it would have made it too difficult for him to get to the washroom .. additionally my son has to sleep in the middle of a double or bigger bed with pillows propped on his sides or he could roll off the bed and injure himself and if I slept in the one bed with my son I could be accidentally struck as his limbs spasm while he sleeps .. so I slept in the chair ... Not well!
Additionally the bathroom was dirty, and the fridge was not well stocked (very few items) and when I had a shower in the morning there was no hot water... And so my son didn't shower as it would have caused him too much discomfort ... when we sent the rollaway cot back at least the manager gave us a complimentary breakfast but as a senior citizen I was not feeling well after sleeping in a chair all night. In all it was one of the worst hotel stays we have ever had and certainly not worth the high cost!!! 4 star hotel ... No way!!!
Broken beds,no hot water for days for most customers,over priced rooms with poor amenities and poor front desk service to deal with raising problems.Poor area with drug problems cause deaths right across the street,seeing a body being removed isn't appealing.
翻譯
Jeff
入住日期 2023年9月
商務旅客
2.0/5
發佈於 2023年9月23日
Booked the Gold Level room for 2 nights. At check in was advised there was a mistake and I would be down graded to a different room for a slightly less expensive rate. I asked if I could get the Gold level for my second night, the front desk clerk indicated it was fully booked for night 2 as well. The room i got looked like it hadnt been remodelled in 30 years. I regularly stay in Edmonton and the room i received was definitely the worst Ive ever had. I decided to check out the next morning. At check out the front desk staff advised that they could switch me to Gold however I'd already booked at another hotel. Then they charged me $25? I believe for drinking a bottle of water and a jar of nuts from the mini bar. Beautiful property. Also noticed some required repairs in hallway leading to my room.