Not a great experience for our Host the Roast Christmas Day meal! Despite multiple attempts to confirm dietary requirements (pescatarian and gluten free) and confirm the alternative option via emails months in advance and also with the person booking it coming to the hotel in-person in December, on the day it was a shambles for my mum and in other ways for everyone else. I alerted the waiting staff again to her requirements on arrival to the room and was met with blank stares. She was able to get a gluten free bread roll before the starter, but that was basically it. She was able to eat the salmon starter fine, but when I reminded staff who put all the (cold!) plates down at the table for the meat main course that the food options for her should have been a Mediterranean veg or salmon wellington, the staff tried to again serve her the starter she had just had… (seriously?) After I refused that, they came back with another grain-filled ‘wellington’ option covered in a tomato sauce which she couldn’t eat. So basically she had some potatoes for her main and that was it. Again for dessert I asked them to make sure the option was gluten free and veggie… they tried to serve her the standard clementine non-gluten-free tarte and then came back with the chef’s option of a bowl of fruit salad… not even anything fancy, like something from a kids menu. For the cheese course, we had pretty much given up on there being any suitable options to the oatcakes served, so she had plain cheese. Not exactly a 4-star meal worth £96per person. For the rest of our table, we were shocked on the serving of the main to have been given freezing cold plates to put the food on. Especially when we are carving for about 12 people per table. Various parts of the main were also in short supply or late: one table didn’t get any roast potatoes until 20 mins after they had carved and most people had finished; there was one ramekin of cranberry sauce for the 26 people; our table had a second round of hot veggies and gravy served after we had basically finished as well?? The cheese course was served without any knives to slice them up - Just really basic things that you expect to be standard good service were lacking. Have been there in the past for a Christmas meal and had much better service for the price.
翻譯