皇家李's酒店(Royal Lee's Hotel)

I stayed here before on my own and wanted to do it again with the whole family but this second experience was awful. We paid a lot for a so-called 'luxurious executive suite' that didn't turn out to have any luxury apart from spacious rooms. General cleanliness of rooms and floors was an issue. But it got worse when a manager decided to have an argument with us over an old bed sheet with washable marker stains made by the kids (which got out after we dipped the sheet in plain water!). I have to say that most of the general staff members we encountered were responsive and helpful, however. So I guess it is not entirely bad news but, if you decide to book, just hope you do not encounter that rude manager who feels it is okay to have a loud argument with hotel guests in front of the staff over a single bed sheet that should cost about $10. Most likely I will not stay here again especially when there are so many other options that are minutes apart!

Even though the place is nice, the customer service is bad. It is either they are under staffed or they do not go through good customer service training. The phone in my room wasn’t working I asked the front desk to help me out or change my room, I didn’t get any feedback. My worst experience was, I wanted to order for food from tier restaurant and because my room service phone wasn’t working, I used my personal phone to call their front desk after getting their phone number from their website, the front desk person told me he can’t get back to me on the price so I’ll have to walk from my room to the restaurant which is in a different block.