雷諾克斯豪華公寓阿克拉(Accra Luxury Apartments @ the Lennox)

我在 11 月透過 ******** 預訂了 2 月 18 日旅行的預訂。到達前 2 小時，我在從阿克拉豪華公寓飛往 Lennox 時收到一條訊息，詢問我過得怎麼樣，並告訴我取消預訂，因為他們沒有房間。抵達阿克拉前 2 小時，因為我正在飛往阿克拉的航班上，所以我不得不匆忙尋找我要住的地方，因為他們取消了預訂。我和兩個朋友一起旅行，他們也預訂了倫諾克斯酒店的住宿。他們也收到了同樣的訊息。它被複製並貼上了。倫諾克斯夫婦不知道我們彼此認識並且一起旅行，這讓我相信這是他們經常做的事情。抵達後，我聯繫了*******，因為我不是取消預訂的人，所以我不想被收取取消費用。我透過應用程式中的聊天聯繫了********，客戶服務代理將我轉接給了撥打我手機號碼的人，並讓我等待了一個多小時，沒有檢查我的情況，因為他們「據稱」試圖聯繫酒店。一個小時後，電話掛斷了，我再也沒有收到 ******** 的回覆。我真的認為 ***** 審查了發布的屬性。在這次經歷之後，我將很難再次透過 ******** 預訂。收到的客戶服務沒有達到標準。

As an avid traveler, I would say The Lennox comes top among apar**ents that I have stayed. I enjoyed my stay at the Lennox and Solomon my host was superb and gave me all the necessary help I needed. The room was cosy, bed comfortable, bathroom clean with neat towels and toiletries. I would highly recommend The Lennox to anyone coming to Accra for business and pleasure visits.

I highly recommend staying here. The team are attentive and quickly to respond to any requests. The facilities and the decor of my room were top notch, in addition to the facilities of the gym and the gorgeous views from the roof top pool. The location is perfect, and the security of the building make me feel safe as a solo woman traveller. It’s a must!

This property was wayyyy more than I expected! The host was extremely attentive and communicative. He also was very patient and understanding. The cleaning staff was 10/10. Extremely thorough and consistent. The property itself was beautiful with outstanding amenities. I absolutely loved the gym and the pool. I was able to go on walks in the morning too since the area is conducive for walking outside. Also the market across the street was an added plus. The location was in a reasonable distance to pretty much anywhere we were trying to go. All the staff was friendly and the security was tight. I plan to stay here every time I come to Accra.

The facilities and location are good, however, customer service is lacking relative to the price they charge. One key point is that the safes are not sufficiently secured (not fixed on a wall) raising security issues as they can easily be removed. They have also very inflexible late check-out policies asking for the cost of a full day if you leave after 4 pm. These issues need to be corrected, especially considering the rates they charge.

This was disappointing. My first room was excellent. The AC leaked, a technician was called. I was asked to keep the AC off for 2 hours. 3 hours later I turned on the AC & there was a water fall. I was shifted to another room at 9 pm that was smaller with a stiff mattress. 3 days later I was still told my original room was unavailable despite the initial commi**ent of moving me back tomorrow. Overall I was disappointed & annoyed . I enjoy the lennox but not this particular agency.

It was totally amazing. The property manager Solomon also made things seamless. 100 recommend

Our room was okay but our friends room was without power on more than one occassion making the refrigerator thaw out so there was water everywhere. It was a mess and our host Selassie was unresponsive. They eventually changed the room but there was no compensation and not even a decent apology. We also stayed at the Accra Luxury Apar**ents and I would highly recommend them. No such problems there and the host was great.

New clean and very nice. No hot water probably waterless tank not turned on. Day 2 off 3 day stay sent person in charged that checked us in message of problem, never heard anything back. Other than that the place was excellent! 👍