Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria

I have stayed in this hotel on three occasions, and regrettably, my recent stay was the least satisfactory of them all. While trying to sleep, I experienced an immediate discomfort to my respiratory tract, likely due to allergens such as pet dander lingering in the air. This resulted in prolonged coughing spells that persisted for several hours. Throughout the night, I was disturbed by numerous unusual sounds emanating from within the hotel premises, making it challenging to attain a peaceful night’s sleep. Also, the shower head was continuously dripping, which added to the inconvenience and discomfort experienced during my stay. The rooms need to be renovated and refurbished to uphold the expected standards of comfort and aesthetics. I encountered an unfortunate incident with the front desk employee, who failed to acknowledge my Hilton Honors member status, attributing it to my booking through a third-party site. This discrepancy was surprising, as it had never posed an issue during prior stays. Even more disheartening was the lack of attentiveness displayed by the staff when I voiced my concerns regarding the aforementioned issues. Despite bringing them to their attention, they failed to document or address them adequately.

The hotel is in a great location, nice area, clean, great breakfast, staff was nice and friendly, rooms and bed couldn’t better. I would definitely stay here again

The rooms were worn out and/or poorly maintained. The bathtub faucet was running even with the faucet cranked shut. The faucet spigot was separated from the shower wall by an inch. The security bar on the door was missing a pin, making it loose. The bathroom garbage can was missing. The staff and lobby areas were nice, and the employees were nice.

All in all it was a very nice stay. Very large suites and the shower was very nice. I would highly recommend staying here, thank you.

Every time we go through Birmingham we stay here and it is always amazing. This trip Samuel was on the desk when we checked in and he did a fantastic job welcoming us and making us feel at home. A true asset to Hilton and a role model for how a front desk should be run.

Property was clean and location was quiet. Staff and service were excellent. Traveled with my wife and daughter. Definitely recommend

Love the location. Quietest hotel I’ve been in, in a very long time. Of course, the higher the floor the better. Staff was very helpful. There was an issue with the HVAC in the room I was assigned. They immediately moved me to another room on a higher floor! With attention to a few things this hotel would be just about perfect. For example, the tracks for the closet doors need to be cleaned up, possibly replaced. Closet doors don’t slide very well at all.