阿拉胡埃拉Laberinto Olivo.附近酒店

我讚賞房間乾淨整潔,有各種便利設施。工作人員非常主動,樂於助人,而機場對面的位置是我選擇它的主要原因。然而,問題在於我們的房間(#135)沒有窗簾遮擋光線,只有薄薄的屏幕,你很容易看穿。我想任何經過一樓房間的人都能看見房間裏面,因爲通過屏幕很容易看到外面。晚上,在熱帶地區,這時候很早,停車場裏八盞強亮的燈照亮了我們的房間。沒有辦法讓房間變暗,燈光如此明亮,以至於你可以從它旁邊看。沒有。因此我無法入睡,因爲房間被點亮了。請把窗簾拉上。

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

酒店房間不錯,工作人員友好,但他們的賬單系統存在嚴重缺陷。我2月9日住在那裏,2月15日退房,按賬單在櫃檯親身支付。但是兩天後我收到2月15日晚上的收費,這顯然是錯誤,因爲我當天早上9點在前台退房,他們甚至叫我出租車去機場。我通過電子郵件與前台聯繫,但他們沒有回覆。我打電話給溫德姆客戶服務,他們說他們無法訪問哥斯達黎加的計費系統,他們的網站沒有提交計費糾紛的方法。

2024年2月至3月期間,我們3次入住這家酒店,是短暫停留的好酒店。房間,設施,早餐,...,都非常愉快。特別要提一下前台服務員Andrey Gomez,非常專業細心,有“讓我們解決問題”的態度,這不能說我們的班車司機,我們需要班車去機場(時間以外)當它是免費的)和司機遲到,並提高了預先安排的價格在途中到機場。由於與我的共同乘客的誤解(我的錯誤)我多付了司機的錢,司機沒有眨眼,兌現了錢,給自己一個已經定價過高的50%的小費。這個人應該立即被解僱。

Nice hotel and rooms very comfortable. The only issue is the huge traffic jam every morning to get out of the area.

感謝攜程工作人員及時協調入住時間並調整安靜的房間。酒店前台工作人員服務有一名小姐姐敬業精神比較好，及時找工作人員連接Wi-Fi

我邀請了20個朋友住在Barcelo，他們喜歡酒店酒吧，游泳池，房間等的各個方面。我建議將它推薦給任何大型團體或家庭，靠近城市，風景宜人，安全，員工禮貌

Poca es la información que puedo dar de este hotel, ya que solo pase una noche, llegando tarde y después de desayunar salimos para el tour. El servicio de recepción muy amable y la habitación limpia y equipada. La cena (no incluida) aceptable y a precio correcto. El desayuno (incluido) suficiente. No puedo aportar detalles de la ubicación puesto que no me moví por los alrededores. Por lo que pude disfrutar del hotel, lo considero recomendable.