阿拉胡埃拉Maxi Palí • Alajuela Este附近酒店

酒店房間不錯,工作人員友好,但他們的賬單系統存在嚴重缺陷。我2月9日住在那裏,2月15日退房,按賬單在櫃檯親身支付。但是兩天後我收到2月15日晚上的收費,這顯然是錯誤,因爲我當天早上9點在前台退房,他們甚至叫我出租車去機場。我通過電子郵件與前台聯繫,但他們沒有回覆。我打電話給溫德姆客戶服務,他們說他們無法訪問哥斯達黎加的計費系統,他們的網站沒有提交計費糾紛的方法。

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Nice hotel and rooms very comfortable. The only issue is the huge traffic jam every morning to get out of the area.

2024年2月至3月期間,我們3次入住這家酒店,是短暫停留的好酒店。房間,設施,早餐,...,都非常愉快。特別要提一下前台服務員Andrey Gomez,非常專業細心,有“讓我們解決問題”的態度,這不能說我們的班車司機,我們需要班車去機場(時間以外)當它是免費的)和司機遲到,並提高了預先安排的價格在途中到機場。由於與我的共同乘客的誤解(我的錯誤)我多付了司機的錢,司機沒有眨眼,兌現了錢,給自己一個已經定價過高的50%的小費。這個人應該立即被解僱。

冒險客棧真的有在聖何塞的家的感覺,他們在10/10給你的安逸和舒適。從往返機場的班車服務,驚人的免費早餐和美麗/有趣的環境。我已經在這家酒店住了3次,我不會在聖何塞的其他地方住。埃裏克也是一個偉大的溝通者,對你有任何問題都非常迅速的回答。他們也做了最好的pina coladas!他們的餐廳也令人難以置信。感謝工作人員總是友好和樂於助人,非常感謝埃裏克讓這個地方對旅行者如此容易。

Our stay was absolutely amazing! The amenities, the service, the price, the food, the views, entertainment, everything will make you feel like royalty! You are met in the lobby with a warm smile & greeting from Alexander Bell boy and checked -in by Margoth. In the lounge you are personally greeted by Ronald day serve and Miguel Angel(night serve) who were very personable. Breakfast was deliciously prepared by Gaudy the cook. Even the housekeeper makes the toilet tissue decorative. Ezequiel, the concierge, was very helpful and all of the staff seemed to never forget a face or name. I must say.. I really enjoyed my stay at the Sheraton.

房間大乾淨，安靜，早餐贊！

感謝攜程工作人員及時協調入住時間並調整安靜的房間。酒店前台工作人員服務有一名小姐姐敬業精神比較好，及時找工作人員連接Wi-Fi

我邀請了20個朋友住在Barcelo，他們喜歡酒店酒吧，游泳池，房間等的各個方面。我建議將它推薦給任何大型團體或家庭，靠近城市，風景宜人，安全，員工禮貌

這絕對不是一家五星級酒店，當您走進去時會看到很多混凝土，雖然感覺很暗，但在高溫下卻很受歡迎。對於在市中心的酒店（步行僅10分鐘），它很安靜，游泳池很漂亮。房間是巨大的雙床間是兩張雙人床。酒店的酒吧提供美味且價格合理的食物，早餐豐富。工作人員非常樂於助人和友好，總的來說很開心