Residence Inn Walnut Creek

The experience of our was truly exceptional. From the moment I walked in, the attentive staff ensured a seamless and pleasant process. The ambiance was inviting, and every detail seemed carefully curated to enhance the customer's experience. Their commitment to excellence was evident in every interaction. I'm genuinely impressed and will undoubtedly be returning soon. I highly recommend this place to anyone seeking top-notch service and a memorable experience.

The hotel is as described and the services are impeccable. Do be aware there is only Valet Parking ($30/night) or your choice to park on the street without any charge but only between 8PM to 10AM.

가성비 좋은 숙소입니다. 높은 서비스 보다는 합리적인 가격에 적당한 룸 컨디션이 매력인 숙소라고 생각합니다. 일단 공간 활용성이 너무 좋은데, 욕조가 없는게 조금 아쉬운 점이네요

I chose this Residence Inn for my Stay-Cation so I could enjoy all the comforts of home, without the daily chores, in a quiet and restful environment, and that’s exactly what I got. I chose the Studio Suite with the Queen bed. Upon check-in my room was impeccably clean, well-stocked with paper goods, towels, bedding, and cookware, plus a full size refrigerator and freezer, as I enjoy making my meals from scratch. The valet staff was wonderful, quick, and accommodating with my vehicle, and all of my luggage both arriving and leaving, and the staff at the front desk were so kind; professional, personable, and friendly. This Inn is a winner in my book, I will definitely come back here for my annual “retreat” for myself, and I highly recommend it to everyone who embraces the qualities I described above.

Everything was good except the valet parking was way too expensive and my Netflix account was not logout and wiped out as it should have upon checkout. The result was that someone was able to use my Netflix account and wiped out all my profiles and created his own. I had to reset my Netflix account and credentials.

First night, room had no heat. Had to call for service twice before technician came, still not fixed and asked guests to change room after unpacking. Next day, asked for room cleaning service. Front desk promised to do so but never did , did not even provide clean towels for the night. Had to call twice before towels got delivered. Totally disappointed!

I had a reservation for this hotel. I was out of town for work, I get an email during my meeting and they said my reservation got cancelled for the night. Because they overbooked it. Then, I had to scramble during my meeting to try to find another hotel. I got this reservation with several weeks in advance. So very unprofessional. Not very happy. They didn’t even say sorry for the inconvenience and compensation for the trouble.

Overall the hotel was ok. The beds were extremely uncomfortable. That was tough to endure for our 3 night stay. But we asked for extra pillows and it seem to help a little bit. The showerhead was a little abusive. Lol there was no option to change the setting. Other than the 2 complaints, hotel is in a great location & close to everything you need. The bart was about a 5 minute walk.

Hotel reception difficulties looking for our reservation but found found it in the end. Did not tell us what’s included in our booking and location of amenities. We have to wonder around find it ourselves. No friendly orientation of how to go around town since it’s our first time. He just give us the key card and off you go. Not so eager to make us welcome