Was told room would be ready at 3pm, when returned at 3pm, told to give it another hour. When asked what else could be done, offered a smaller room with smaller bed. When I pushed back about the delay since check-in says 3pm, a room at the size reserved was discovered. While passing the front desk to return the luggage cart, a piece of hardware broke off while going over the bump into the vestibule. I mentioned it to the same female desk clerk, who told me "you can pick that up and bring it to me". The room was clean and met expectations, but the lack of good customer service from the clerk was disappointing.
翻譯