瑞迦納公寓酒店(Apartamentos Turisticos Regina)

Parking gratuit gros avantage. Nous avons du attendre pour le Check in c’est dommage. Chambre correct

Nous avons réservé une chambre pour 4 du 2 au 7 septembre. Nous avons été très bien reçus, le personnel était gentil, poli et aimable. Ils étaient aux petits soins. Le ménage dans les chambres était fait tous les jours, et nous avions des serviettes à disposition . L hôtel en général était propre et entretenu. Nous séjournons chaque année dans cette hôtel et nous sommes certains d’y revenir . L’emplacement est parfait . Nous ne comprenons pas les avis négatifs.

Bad bad bad from day 1 waited outside 40 mins to get in on our 1st night out and was only just after 12pm as no-one was able to buzz us in .no bar open all holiday pool only open 1 day no reason for closure .very unhelpful staff no TV remote all week. Worse place I have ever stayed

After making previous verbal contact with reception prior to arrival we were ensured that the two guest of our party arriving early (around 4pm) would be able to collect the keys for the remainder of the 27 guests arriving later that night, after this was not granted we were still told by reception we would be able to have a late check in. This was however not granted, almost 30 people were forced to wait outside way past midnight for over an hour with all their suitcases and told to come back the next morning at 8am to check in. As no other hotel/hostel would take us this late this forced the guests to sleep on the beach. Upon arrival the next day the guests were denied entry with no explanation and no opportunity to talk to the owner, our only contact was with a receptionists who despite attempting to be helpful was as clueless as us and only able to forward the lack of information given to him from the owner. Leaving the guests stranded with no hotel and out of the €4,000 payed for the rooms. The communication and service was beyond poor and unacceptable from any establishment, completely dehumanising and ruining a trip with friends. Stay away from this hotel as far as you can, this has clearly happened before from reading reviews and talking to a local resident adjacent to the hotel. Don’t book unless you’d like to lose money and stay in a sub par establishment.

Bossman scammed us and cancelled our booking at last minute with 30 people stood outside at midnight, then wouldn’t pick up our calls and we had to sleep on the beach. Heavily do not recommend, untrustworthy people do not honour bookings

Quarto horrível, sujo. WC sem pressão nos chuveiros, Cozinha cheia de formigas. Portas degradadas, televisão não funciona, atendimento péssimo. Sem dúvida um hotel a nunca mais voltar. Ponto positivo apenas e só a localização

I booked an apartment for 2 nights by 220 euros with them. They sent a message saying the reception closed at 10 pm and I would arrive at 1 am, so I decided to cancel the reservation and look for other place a couple of days before my check in day. I notified them through a platform and by email to get my refund, but they told me they won't give my money back even if I wouldn't show up to check in saying they could show me another way to check in at 1 am. I kept calling by one week and they never answered. They stopped to answer my emails too, and the platform through I created the reservation couldn't help me with the refund. Now I understand the huge amount of bad reviews they have! I advise to not book with them!

Very central location, the room had everything we needed but is very tired in places, we are 2 women travelling alone but didnt feel unsafe at all, the room was adequate for our needs and would definitely stay again

Avoid booking these apartments at all costs, If you pay them in full in advance of your trip they will keep your money without providing accommodation - no joke. We originally booked these apartments in 2021 through *********** but due to covid and the ever changing restrictions, regrettably our flights got cancelled. We made contact with Regina apartments via email on 5th August 2021 (4 weeks before our arrival date) advising them that our flights had been cancelled and we asked them if we could reschedule our booking until May 2022 to which they confirmed in writing that this would not be a problem, Fast forward 6 months, we contacted the Regina apartments once again in Feb 2022 to advise them of our rescheduled arrival date (26/05/22). After serval emails and no response from the Regina Apartments we had to phone them which resulted in an email from the reservations team on 11 May 2022 confirming that they had us booked in for arrival on 26/05/22. We then received a follow up email from the reservations team on 25 May 2022 (the day before our trip) explaining that when we arrive at the apartments on the next day on 26 May May 2022 that there would be no apartment for us unless we paid for our room once again. We had already paid £515 to *********** the year previous who confirmed that the funds were transferred to the Regina Apartments, we even provided the reservations team with a confirmation receipt from *********** but they wanted us to pay for the apartment again. We explained to the reservations team (who by the way operate in Lisbon) that the booking from 2021 was rescheduled to 26 May 2022 due to flight cancellations. In addition to the *********** receipt for £515, we also forwarded the emails from the reservations team confirming that the trip could be rescheduled, we also forwarded the email from the reservations team confirming that they had changed our booking to 26 May 2022. However, they went back on their word, they have kept our £515 and have provided us with no accomdation today. We have had to rebook accomdation somewhere else in the Old Town. To be honest after reading the reviews of these apartments I am actually so glad not to be staying there, the place looks filthy and run down and the reviews back this up. Please, please, please save your money and book somewhere else, do not give them your bank details, once they take your money you will have no come back. The lady in the reservations team was extremely rude to us on the telpehone and extremely rude in her emails, her name is "Daiane Silva". Do not give her your bank account details, you have been warned.