奧爾伯裏酒店(Atura Albury an EVT hotel)

Very ordinary for the price food nice but expensive hotel room not very clean

Had a beautiful stay. Pool and room were excellent! Walking distance to everything as in the heart of Albury. Only small downside is a requested a fan for the room. This was confirmed via email by Emily. However no fan was in the room and it was too late to ask when I realised. Other than that a brilliant stay!

Great place However was a shame we were not allowed to use the pool in the evening as they didn't have lights. It was a 33° night. What told by one staff member we could and then td from another staff member we were allowed to be in there

When checking-in on 11/4 the receptionist did not have my pre-paid booking documented, until "finding it" and blaming another manager for their log being off. That was no problem, I was patient, she seemed to do what she could to find my booking and the issue was resolved. During this check-in, she offered me a $10 food/drink voucher if I "go-green" by opting out of housekeeping services, which I said yes to. She also offered breakfast, which I opted-out of. My mother in law came to meet me the next morning and the receptionist told her there was no one by my name staying there, so my mil thought she went to the wrong hotel and even though has trouble walking, walked to the one down the street just to come back again once she called me. When I went to check-out, I requested my $10 voucher to have a drink on my way out, and this same staff member had zero recollection or documentation that I opted in for the voucher. She also claimed I had opted-in for breakfast and tried to charge me. Safe to say the service was off this weekend. Atura is one of the most beautiful and convenient hotels in Albury, but reception was either very forgetful, intentionally making mistakes, or just not paying enough attention to detail with their bookings. I am a frequent traveler and hospitality is a passion of mine, so I just wanted to leave my review here and say overall there is room for improvement with the integrity of this brand and customer experience at this location.

Funky vibe and great customer service. We stayed here for two nights on our road trip from Sydney to Melbourne. Our kids enjoyed the swimming pool and loved the pancakes for breakfast. Great location and walking distance to shops and the Murray river.

For an overnight stay in Albury, it was a great choice. Great location, convenient and easy check in/out and great sized room. Comfy bed, could have used more pillows but did the job.

The staff were friendly and helpful. We had a very nice dinner in the restaurant. Our second night in the hotel the fire alarm sounded and we evacuated. It was disappointing that there was no guidance from staff. People were going back into the building before given the all clear from the fire brigade, staff were still serving drinks at the bar. If there had been a real emergency, there could have been serious consequences. Perhaps staff need fire drill training.