阿爾及爾巴布·埃祖瓦爾Residence Inn 酒店(Residence Inn Algiers Bab Ezzouar)

Very nice we like it

Great

Except the reception team , the service is really bad , we ordered yesterday in the restaurant a soup for my wife who was sick at 1 pm they brought it around 4:15 pm . But the worst is the room service , the made was talking to us as client as if we are a ….., shouting while baby was sleeping in the room , Threatening us for no reason , she wanted us to keep the room clean so she will not do her job but unfortunately you still can see this kind rude and uneducated people in marriot bonvoy . U feel like u are.begging them for sleepers , soap or water , She was talking about giving us water as if she is doing for us some favor and the funniest part is the room walls was full of killed musquitos everywhere . The maids are so disrespectful and rude , never seen such a treatment in my life , its the last place to stay in to be honest .

Emplacement Propreté des lieux Picine propre et grand merci au personnel Accès au parking facile Apparemment spacieux Literie très confortable Réception à l’écoute du client Sauf que au moment de Check In , ils demandes une caution de 20000da qui n’est pas mentionnée lors de la réservation Aussi lors du Check Out ils demande le payement du droit de timbre en plus du tarif de base

I do not recommend this hotel to no one . Upon arrival and after a 16 hours flight my mother and I had the worst experience here . My reservation was cancelled with the intention of me booking a higher rate . When I asked to speak to a manager the agent ( Nassim Eddouaouda) said there was no manager on sight , which was a lie because an other staff came out , removed their name tag and said I had to leave. We had to find a hotel near by and there I found out the last guy who spoke to me was indeed the front office manager. I have recordings of his lying and refusing to provide the “ manager’s email so I could file a complaint . I repeat DO NOT STAY HERE unless you want to be treated badly and scammed

Upon arrival I had a smooth check-in and I was told that breakfast is on chargeable basis. Which should not be the case! A special shout out goes to the lovely Shiraz from guest relations who approached and apologized for the inconvenience and offered amenities & a late check out as she knew that I had a long flight the same day, and I needed more rest. In between, the room was beautifully decorated for a honeymoon in which I requested and a complimentary cake was placed n my best flavor, chocolate, was there. My stay at the Residence was exquisite thanks to the smile n service was given by the staff especially Yacine, Omar, Younes n the Shuttle drivers as well. hope to see you soon.

Marriott Residence inn is a very good place to stay. It was very nice to stay there. All staff were very supportive during my stay. I would give 5star rating to restaurant staff specially Houssam & Sabrina who were very kind & supportive during the stay. They always offered me Algerian Musamman which was very delicious.