Verified traveler
2022年11月21日
Booked the most expensive room as it was a birthday gift for my husband, entered room to find it had marks all over the walls a very stale funky smell,chipped plaster, stained and worn out lounge chair and stool. Fridge not working grime build up on tiled floors and shower, broken hand shower, mirrors all dusty and marked. Very poorly cleaned and in desperate need of a deep clean and multiple maintenence jobs. Tried to switch rooms,unfortunately only 1 other avaliable as school in Alice Springs graduation was taking place in their function room. The other room was just as poor and no one was bothered that I was inconvenienced after driving for 5 hours from Uluru,was told by reception the hotel has been sold to 'some rich guy from sydney' .All staff I encountered were either trainee's or in their 1st job, no supervisers or experienced staff anywhere to deal with my issue. I would have left if it were earlier in the day only other place with availability was the Hilton next door. Don't waste your money here, way overpriced.
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