The customer service and cleanliness at this hotel were less than subpar. We had to ask for toilet paper, towels, and other room essentials daily. We had a stopped up toilet and were told we could change rooms or would have to wait until the next morning because the front desk employee was unable to locate a plunger. It was the last night of our stay and we had four people in the room. Changing rooms would not have been ideal. We had to locate a plunger ourselves and fix the toilet. We ordered pizza one night, and, as with most hotels, the room trash cans were not large enough for the pizza boxes, so we alerted the front desk and were told they would take care of the trash. The pizza boxes stayed on the patio for 2 nights and were never discarded. One night, a storm came through and blew over some of the umbrellas and tables on the patio. The employees never straightened the patio. They left it in disarray. The patio was an area we used nightly to visit with friends (other guests in the hotel) nightly. I’ve always felt safe choosing Holiday Inn to stay, but, after this trip, I am, now, left with a negative feeling towards the brand. I did rate the hotel with 3 stars because the beds were comfortable (as usual with Holiday Inn), and I felt safe.
不錯
100 評價