智選假日套房酒店阿爾瓦拉多(Holiday Inn Express & Suites Alvarado)

Room was dirty when we checked in they gave me a toilet boil brush with no spray or anything to do myself said they couldn’t do anything since housekeeping was gone for the day. Carpet is filthy, comforters smelled bad, we went for an event and booked 5 rooms total, 2 were cancelled one day before stating there was a pipe broken but they had clearly overbooked. In a suite we got the AC was not working. Housekeeping went once in 4 days to clean room when twice I told him we needed trash taken out and bathrooms cleaned.

Las habitaciones limpias, todo lo necesario para una buena estancia.

En general el hotel cumple las expectativas.

Muy Bien Todo, no ruido, breakfast muy bueno

Todo bien

The outside of the property was great. But once I got to my room there were multiple issues- broken tiles in the bathroom, decent size holes in the carpet, even what looked like blood on the wall in the bathroom. I probably would not stay here again. If I could get a refund I would request one

This property is tired and a little worn out. I didn't bother to shower as the shower was moldy and not overly clean. The sofa in my room was stained and very dirty. The bed was comfortable enough for an overnight stay. Three of my room keys didn't work so I had to keep lugging my bags up and down the elevator until I received a room keycard that worked. There are so many disposable items: paper cups, plastic cups, paper products - not very eco-friendly.

The staff at this location were friendly, available, and timely. The elevator is slow and the washer didn’t work. Other than that this was a great place to stay in Alvarado. Breakfast was good and the cook was so kind. Everyone here was super helpful.

The bathroom door would not stay open, tiles were loose on the floor, the door where the fridge was would not close. The room felt in disrepair.