埃姆斯TownePlace套房酒店(TownePlace Suites Ames)

Great staff and very friendly.

It was a one-nighter which is always perfect with this brand of hotel. We don't expect a lot of amenities so it was enjoyable to have a manager on duty shows us lots of attention. The hotel was not busy so we checked in early. We had laundry to do which made this stay that much more valuable. The locations is a little off the beaten path, surrounded by other chain hotels. But getting in and out was easy. A very pleasant stay.

One of the better hotels in Ames. I had a very pleasant stay here. It was quiet and very clean. The kitchen was well equipped and very usable. The beds were comfortable and slept well. Bathroom was large and spacious. Shower tub I dislike. I would have preferred a desk to work at, but the kitchen table was fine.

Stopped here on a long road trip, as I'm a loyal Marriott member, and needed a pet-friendly place to sleep. What a delightful find! From my first super friendly interaction by phone with Katy (?) to the seamless check-in and clean, comfortable room, the stay was fantastic in every way. Then, the breakfast in the morning!? Excellent with delicious healthy (and not so healthy) options for everyone. I would absolutely stay here again, and highly recommend. Thank you for a perfect stay :)

I didn't like how loud the heat/ac units are in the bedrooms when it turned on. If you are sensitive to noise while sleeping you must where ear plugs. I have seen a SpringHill Suites in Tennessee provide earplugs for guests on bedside tables. I would suggest the same to Ames TownePlace Suites. Other than the noise from the wall unit in the bedroom, I thought the hotel was very comfortable. I would stay again.

All excellent except the deposit’s release process - till now, 5 business days passed but I do not receive the deposit return of 120$. Pls help me to solve this issue ASAP

Our family with young kids loves staying at Towneplace suites! Private bedrooms & bathrooms in 2-BR suite, fully stocked kitchen, great pool and hot tub, free hot breakfast, and wonderful staff. Thank you!

Stayed in room 201. Got bedbugs-they got an exterminator who also validated the bedbugs, and I was able to change rooms- no other compensation offered. Tried to leave a day early and they would not refund my money for the night I wasn’t staying.

My family stayed two nights at TownePlace Suites over the 4th of July holiday. Upon checking in, we were informed that the WiFi was out and that the front desk clerk would need to let us into our room. We waited several minutes as she took a guest call and awkwardly rode up to the 4th floor to be let into our room, and no WiFi to be used as guests of the hotel. Our second night, around 7:00pm, the power went out at the hotel. It looked like a storm was going to roll through, but no severe weather occurred. Our infant had just gone down to sleep and we were left without the ability to use her white noise machine, which any parent can relate to how frustrating that alone is! On top of that, we have no lights, no A/C (it’s July in Iowa), no TV, no WiFi, no way to charge our phones, no access to our fridge, no access to the pool, and no access to the elevator— should we have wanted to wake our daughter, pack our numerous bags and get out of that eerie hot box of a room. This outage lasted THREE hours— apparently this hotel chose not to have a back up generator to ensure their guests were taken care of under such circumstances. Upon returning home from our visit to Iowa, I reached out to the GM regarding our experience and asked for a refund due to not being able to use the amenities/services we had paid for. Instead of responding with sympathy, or offering any amount of a refund, the GM sent me an email stating the outage wasn’t their fault and claimed the entire city lost power (not true- but beside the point). The GM did not acknowledge my question of why a back up generator was not in place and simply ignored my request for a refund of the services we paid for but were not provided. We had multiple emails back and forth and she has decided instead of making this right for her customer, to simply ignore them. Visitors, beware! Don’t expect WiFi or electricity if you stay here, and definitely don’t expect any money back should you have the same experience we had. Ps- her signature line states she’s the GM for Fairfield Inn & Suites, so I’d caution against booking there, too.