安克雷奇市中心/西普克里克蔚景温德姆酒店(Wingate by Wyndham Anchorage Downtown/Ship Creek)

The hotel was clean and had a real Alaska feel with the trophies in the lobby. It should be noted this hotel is on a train track. Upon check in they did not have the room type available that I paid for and made no concessions for it even though I had paid more for the type of room I reserved. It was too late at night for me to deal with switching hotels.

Waited over an hour for a shuttle in the - degrees weather because the desk clerk told us 20 minutes but the van driver told her 45. Then we were given a fairly large room but the heat never kicked on. It was warmer in the hallway. Our plane was leaving late, so I asked for an extension and was told I would have to pay a full price rate to stay. Left for a different hotel.

I was told would be 25 minutes to get shuttle to airport 50 minutes later keep in min its a 15 minute trip dry roads so snowing ok double that but over triple it not on any peak time either.. and my room was about 35 degrees couldn't turn up the heat. Average place other than that

They got me adjoining rooms, as I asked for in notes. Bed was mediocre, nothing special, same with room. Pool is freezing, no heat at all. We asked for a 4am shuttle to airport, but they didn’t schedule it. They made it right by paying for 2 cabs to get my family to airport.

It must of been a new takeover for Wyndham. Its not a Wyndham standard. It says there are restaurants on site. There are not! There is a small room for a continental breakast. Toast, cereal, coffe juice, reconstituted scramble eggs, sausage and a waffle maker that stuck. You are a long ways from town, if its summer, wouldnt be too bad a walk, but in winter, i wasnt walking those steep hills in a foot of snow and ice. I tried calling for the shuttle fron rge airport for over 30 min. no answer . Took a cab. But was able to take the shuttle on my return trip, just pre arrange at the front desk. I had a king suite. Its a seperate bedroom/ living area. A kitchenette with 4 burner stovetop, microwave, mini fridge. No cutlery or dishes. I was on the 3rd floor. Above the lobby. Vaulted ceilings. Basic overlook was decent. Then upon a closer look. Its years beyond needed an upgrade. Bath tiles are old, chipped and grout is falling out. I think they must be having a laundry shortage. 3 large towers, one handtowel, 1 washcloth. I asked for an extra blanket and was given that top sheet cover for a duvet. Asked for extra handtowels, never got them in my 4 nights. And had to go to the lobby for a roll of toilet paper. Staff was nice, but i get the feeling there is more behind the scenes.

The room was very clean and comfort. The staff was friendly and very helpful.The breakfast could have been better. No syrup for the waffles, scrambled eggs were cold and did not have any bacon or sausage to accompany them. In addition to. a shuttle service to and from the airport, they offered to shuttle me from the hotel to the Downtown Anchorage shopping area. Unfortunately, when I called to be picked up from Downtown to be taken to the airport, I was told I would have to wait. I waited over an hour, only to find out the shuttle would not be coming. I then had to try to secure a cab in snowy conditions with only an hour until my flight started boarding! It was very stressful. If they had just said at the start that they could not pick me up, I would have stayed at the hotel until it was time to go the airport. Disappointing ending to a great stay. Maureen Carlson