阿爾耶斯卡度假村(Alyeska Resort)

This resort is great for snow sports and the beauty of the location. The lodging is a different story. This would have been a cool place to stay 30 years ago but the rooms themselves are quite outdated, with small beds for their advertised size (queen seemed like a small full) and damaged light fixtures in the room revealing exposed insulation or dust (not pretty and possibly unsafe). Additionally, the AC was not working so the room temperature was at least 76 degrees the entire stay despite a loud fan running in the ventilation system. There was no remote control for the TV so stations and volume had to be adjusted manually. By the time these issues were discovered at night, staff was not around to assist. Points were taken off for cleanliness of the room due to excessive dust. Also, hairs and mold were found inside the fruit cup purchased from the coffee shop. To top it off, they charged my credit card $50 for drinking the “complimentary” bottled water… This charge normally would not bother me but was very irritating given the lack of working AC. Do not recommend! Extremely overpriced given their lack of basic expectations such as a reasonable room temperature and a safe environment.

What a lovely place! We totally enjoyed our stay here. The staff was very pleasant and one of the best beds and pillows I have had at a hotel yet! They kept the heat at 73… a bit warm for us, but the fan made it pleasant. We skiied 2 days and used our IKON pass to access the tram after skiing.

7 Glaciers Restaurant was so great, I find it hard to believe it’s in any way affiliated with ALYESKA Resort. Our gloomy, dated, shabby room was not cleaned once during our 4-day stay. The bathtub drains so slowly that it’s icky taking a shower in standing water. Overpriced, mediocre restaurants in the hotel are (under) staffed with mostly pleasant, well-intentioned waitstaff who are spread way too thin … awful service, mostly not their fault. Where is management? Arrogant, haughty front desk guy (minimum wage?). THIS. IS. NOT. A LUXURY. RESORT. They bill it as such, but it’s a disaster. The only thing that’s luxury is the amazing location … too bad the resort falls so short of expectations.

We decided to splurge and went to this property for the amazing views and to enjoy a day of relaxing with the promised amenities and services that the resort offers. The views were fantastic. But the amenities and services we looked forward to were not what we expected based on the price we paid. Room service was extremely backed up due to there only being one person working it for the entire hotel. We ended up not getting breakfast in the morning. Most of the restaurants were closed, including the tram going up the mountain. We did love the pool and did manage to have a good time, but I wouldnt say that it was anymore than what we'd have enjoyed at just a regular 3 star hotel. It was ok, but not worth the price. I did appreciate that they comped some of our bills to make up for the poor service.

Shuttle service is non existent, hotel doesn’t have much for dining and just outright seems dead. Nothing is open past 9pm. Just not a whole lot going on with the tram down for maintenance and then rates are still sky high for whatever reason. Lift tickets will be at their highest rate ever this year. This resort is definitely geared toward rich older folk and tourists now with the new owner.

During the off season (non ski season) , this is a terribly boring resort with absolutely nothing going on. Hotel bar is currently closed, everything closes early, shuttle runs whenever it feels like, which is almost never. The hotel is super dated and rooms smell but are still pretty decent. Definitely not worth it unless you are doing the Nordic spa but even then thats pushing it. Lift ticket prices keep going up with less to offer.

For the amount of money we paid, this property was just meh. The thing that we hated the most was that we couldn't control the thermostat in our own room - we had to call the front desk so they could get someone in maintenance to set it for us. Other than that, there wasn't much at the hotel that really impressed us. Everything seems dated. The lobby was cold (both literally and figuratively). The one bright point was the employees we did interact with, especially the guys at the front podium - they were all friendly and helpful.