阿爾茲餐廳酒店(The Airds Hotel and Restaurant)

NC500 之旅的美好開始。熱情的工作人員和美妙的晚餐。客房舒適寬敞，注重細節，歡迎您的光臨。雖然我們在酒店後面有一個房間，但它很大，有獨立的休息區和寬敞的豪華浴室。一切都一塵不染。

優越的地理位置，美味的食物，漂亮的前台工作人員。 V 客房服務差。我們到達時房間/套間不干淨，已向團隊提及但未糾正。房間裡的垃圾箱沒有清空，沒有吸塵，浴室和浴室地板上有頭髮。不是您對擁有其聲稱的認證的酒店的期望

酒店丟失了我們 2 晚住宿的預訂，他們最終在垃圾郵件文件夾中找到了，所以他們對我們的到來完全沒有準備。幸運的是，他們至少沒有拒絕我們。我們被帶到一個中等大小的房間，可以看到停車場，並承諾第二天會搬到我們實際預訂的房間。第二天，重新打包我們的行李只是為了在上一層樓再次打開它們，這是一個巨大的麻煩。酒店工作人員似乎只是不明白這是多麼具有破壞性（特別是價格，2 晚將近 700 美元！！！）。我們被“升級”到一個更小的房間，從浴室可以看到美景。原來的房間有一個休息區、一堵窗戶和一張桌子。 “升級”的房間只有一個很小的梳妝台，除了床之外無處可坐。而且，其中一件長袍聞起來像是別人的香水味，浴缸裡有一根頭髮，淋浴的水壓簡直就是個弱小的笑話。房子很舊，你可以聽到每個人上下樓梯的聲音，大廳裡其他客人的喧鬧聲一直持續到晚上11點。第二天當我們收到賬單時，我感到很震驚。經理凱蒂 (Caty) 在前一天晚上的晚餐中喝了一輪酒。就是這樣。對於我們支付的價格，這是 1 星級的體驗，我們建議那些在自然假期中尋找一點奢華的人去別處享受優質的服務和良好的住宿。不用說，我們不會回來，你也不應該去。

我們在午餐時間到達酒店。停車場空無一人，沒有任何生命跡象。所以我們步行到碼頭別墅享用了一頓豐盛的午餐。回到飯店後，肖恩迎接了我們，他帶我們去了房間。我們可以看到美麗的景色，可以俯瞰花園和湖泊。 房間很漂亮，有一張豪華、舒適的大床。 我們被預訂了晚餐，並被邀請到休息室享用餐前飲料和小吃。不幸的是，兩個木火沒有點燃。我們覺得這讓房間缺乏氣氛。沒有什麼是幾支蠟燭和一些輕柔的背景音樂解決不了的。 餐廳也感覺很冷，缺乏氣氛。 後來我們被告知，餐廳正在為廚師而苦苦掙扎，這從當晚的食物品質來看是非常明顯的。它很差而且不是我們所期望的。非常失望。早餐很好。然而，肖恩為我們提供的服務非常出色。他非常樂於助人。沒有什麼太麻煩的，這對酒店來說是一種榮譽。

這家酒店自稱是 Relais，這是我們訪問這家酒店的一個重要因素，因為我們之前訪問過該地區並想犒勞一下自己。 從開始到結束都令人非常失望，我很驚訝它仍然被允許屬於這樣一個享有盛譽的品牌。在停車場沒有遇到（難怪酒店目前只有 3 名營運人員）。 沒有搬運工，所以勤雜工穿著油漆覆蓋的衣服把我們的行李搬到房間，感覺很不專業。 這位「總經理」態度冷淡，不討人喜歡。 他們人手不足，沒有人有機會聊天，工作人員通常會製造財產，但在這種情況下卻不然。每個聯繫點都很匆忙，好像給我們帶來了不便，我們花了很多時間坐著等待服務。 我們被告知酒店正在進行為期三年的裝修，已經完成的工程不合格且缺乏個性，所以我只能希望下一階段會更好。 沒有地毯的樓梯意味著我們房間的噪音水平非常令人惱火。我們在入住前嘗試發送電子郵件和打電話，以確保廚師知道我不含麩質。沒有回复，服務又這麼差，回復電子郵件需要幾秒鐘。 食物很一般，與我們的預期完全不同，選擇有限，餐廳很冷，由於缺乏員工，服務很慢。我推薦 Pierhouse 或 Eriska，我們都很喜歡。 房間本身的窗簾已經磨損，毛巾很脆，雖然夠乾淨，但奢華感為零。 晚餐前，我們在休息室與其他一些客人聊天，抱怨聲似乎一致。當時有一些常客告訴我們艾爾德茲在其輝煌時期的情況，我們希望我們當時能夠去參觀，因為我們不會再回來了。

Had a great lunch today at the Airds Hotel. Great food. Great value. Had venison carpaccio & the best fish & trips ever. Everything was so fresh. Quality is the word I have. It’s a shame that perhaps some of the bad reviews happened during transition affected attendance. Go try it. The setting is also so beautiful. Port Appin is forever charming.

I’m so sad to write this review. We have been very loyal customers of Airds for very many years and have eaten in the glorious garden innumerable times, celebrated birthdays and anniversaries, and enjoyed many dinners there with visiting friends who were blown away by food, decor and service. Having visited for lunch today it is tragic to see what has been allowed to happen to the hotel. The immediate impression when walking in is of the space which was the conservatory (which fell down in December) still with a fallen-down wall lamp on the ground, broken furniture and general detritus lying about. It doesn’t take money or effort to sort that out. Just some thought and common sense. First impressions are so important. In the interior things aren’t any better. It’s not clean (the floor in the West Coast Kitchen was filthy and clearly hadn’t even been swept or hoovered before lunch service), it’s tatty and in dire need of complete refurbishment. Anything which has been done in the last few years has clearly been done very cheaply (veneer flooring which is already looking worse for wear as an example). It is such a shame that a place so much loved by so many people has been allowed to deteriorate to this extent. While I fully accept that hotels and restaurants must adapt and reflect market changes and customer preferences I must say again that what has been allowed to happen at Airds is tragic.

We had previously been to Port Appin but had stayed at The Pierhouse. We decided to give Airds Hotel a try this time. For such a beautiful location this hotel leaves a lot to be desired. The rooms are tired and there appears to be a distinct lack of management responsibility. The staff are good and helpful but appear overworked and stretched. The garden across the road could be a beautiful addition were it not so unkempt. A note on the summer house at the bottom says that guests wishing to play croquet or putting should collect the equipment from the hotel reception ------ with the length of the grass the equipment is probably still in situ but hidden in the lush undergrowth!!! I am led to believe that The Airds was seen as THE hotel in Port Appin, perhaps they are living on past glories because it certainly is not Number One now. The food, it must be said, is good although is not helped by the spartan decor of the dining room where you feel that you could be dining in a transport cafe. Having said the food is good the dining experience was derailed somewhat by the eye watering cost of the wines. This is not an hotel that we will be returning to any time soon

While we stayed the hotel seemed to lack a manager with attention to detail. The walk to the hotel door from the car park took us past some dreary lace curtains to a tiled entrance, which had not been swept for a good while, two empty planters that were full of cigarette butts, and tables and chairs, many of which had not been put out (most of which were heaped in the unkempt garden). The fire, which we were told was lit in the evenings, was not lit on two of the three evenings. Understaffing or laziness or perhaps penny pinching, or just no leadership? Certainly a false economy as not cozy enough to want to sit and sample a whisky or two after dinner The was next to no information on things to do in the area, maps or walk suggestions, in fact there were few nice touches that one might expect in a hotel. The food was nice, the service was fine, the staff were pleasant and perfectly competent. Overall though this hotel was lacking something except the fabulous location. If we return to Port Appin we will stay along the road at Pierpoint, where the food is better and there is a feeling the staff actually care that you have an enjoyable time.