I have stayed there three times now and the other two times were wonderful, friendly staff, clean room, nice pool area, great!! This last time, the room air conditioner would not shut off, the room stayed 64 degrees, asked for them to look at it as well as refill empty shampoo and body wash bottles, as I did not bring any with me because they provided them on the last two stays. I aslo have a local address, and was not told at any time that their policy is to NOT book a reservation with a local address, I can understand this if it is posted or noted somewhere, but the front desk person, Stephanie, proceeded to catch me as I was going out the door the morning after the first night and tell me in a very condescending way that I would not be allowed to book there again and if I tried, the reservation would be cancelled. I asked her when this policy was put in place and why I was not told one of the other two stays. They do not know the situation as to why someone who may have a local address is booking a room, spousal abuse, damage to home, personal time needed after taking care of elderly family daily during the week and when there is another family member to assist, the customer may have just wanted a nice place to relax and reboot. Very disappointed in a facility I have highly recommended in the past.
翻譯