水晶城全球奢華套房酒店(Global Luxury Suites Crystal City)

Booking this place was a total nightmare. In my opinion they are quick-cash internet scam artists. If you have any issues there is no one to turn to (believe me I tried). - If you can't get into your room they will still charge you and there are no refunds. - They couldn't get me parking in the building and I had to find a spot in the street. - The suite was 75 degrees and I had no control over the thermostat. - There were elevators right outside the front of my suite, and a high-rise construction site outside my balcony (see pics). This place was awful and the people running it don't care.

This property is advertised as a luxury suite. However I think that this is far from deserving such a word. First, the cleaning condition of the property. For example there were hairs in the bathroom, and a toilet had not been flushed. In addition, there were various maintenance issues, for example one of the bathrooms sinks was clogged, and the garbage disposal had debris in it. I reported the above to the 24 hours service number, and they promised to look into these things and said they were going to contact me, they never did. I don't recommend using this company, if you expect a luxury experience, this is not it. You can see how they are trying to save money by cutting corners at the expense of the experience of their guests.

The room and location were great!!! There were just a couple of things that need improvement. I did not receive the access code to the keys ahead of time, not a big problem. The TV situation needs to be fixed, as the Dish had horrible reception and no local channels. There were no instructions for check out, though, in the end, was simple and easy. The internet was very good and saved the TV situation.

My stay was not good! I was there for 2 nights. I dont ynderstand why you cant check in until 4pm. Half the day is gone by then. Not so good with that. Everything was okay the first night there, but qhen i woke up that next morning, everything turn for the worst. I chose that hotel because of the amenities (exercise room, game room). I was unable to access any of that due to a mandatory power shutdown, that was poorly communicated with guest about. Not only was the amenities were unavoidable, but the tv, internet and phones not workimg the entire whole day. It was a not so good experience for a first timer there. I was patience enough because I work at the Hilton hotel, but my patience went out when none of the staff could give me any information on the progress or nothing. So would would i recommend this place to someone, I would. I just think I booked at the wrong time.

No one responded on my complaint related to washer dryer

To say the least, I’m considering a law suit.

Everything is good except customer service.

Great