芝加哥北岸威斯汀酒店(The Westin Chicago North Shore)

On the day of checkout housekeeping walked into our room at 9 AM without knocking!!! We were awakened by someone literally walking into our room. They quickly left and I ran out after the person and asked why the heck they just walked in. She said she thought we had checked out! I said first of all it’s 9 am!! Checkout is noon! Second of all you knock first and identify yourself to me!!! And lastly she could have checked with the front desk to see if we checked out. I told all of this to the manager and all he did was give me $10 coupon to the hotel store for snacks!! I’m very very upset how this was handled. I thought the hotel was beautiful and clean and smelled good but this situation should have been handled much better. I would have been happy with a free night or two in the future for this huge inconvenience. It was terrifying having someone walk in your room while you are dead asleep!! None of this is okay! I would like to stay there again but not if the hotel isn’t willing to comp me for a future stay. We were awakened 3 hours before checkout. We were exhausted and had to travel home that day. My ratings will remain how they are unless they rectify this.

Was a great stay !! Very nice staff and I fell in love with the White Tea products,already ordered some for my home. I was just surprised that there was no travel size oral hygiene products available anywhere within the hotel. I will definitely be back for another peaceful getaway. Thank You.

Such a nice quiet area. There were shops near that you could walk to. My only complaint was the bed. There was hair on all of my pillows like they did not change it out. Front desk did bring new pillows, but we went ahead and asked for fresh sheets as well.

I am looking forward to having an AI front desk who/which could provide more consistent service greeting guests with respect. It's a long journey to the parking lot since all the gates are licked except for the front and the side ones open.

Was in town for a wedding. There was some issues with the room. Went downstairs and spoke to a young gentleman named nick. He was on it to switch my room and listen to what was wrong with room and was quite accommodating. Staff was pleasant and very helpful.

This property did not give the typical Westin experience. The carpeted floors were dirty, the cold water in our bathroom sink was warm at its coldest, and the Club Lounge was closed for the weekend. We were disappointed to say the least. As a corporate event planner, any time I travel I am scouting venues for meetings. This property while in a most attractive suburb location, did not satisfy the Marriott or Westin brand.

I have been visiting Westin hotels on many occasions. I could not believe the deplorable conditions at this facility. Everything has been over used and should have been replaced years ago. Staff was less than friendly, dining options were terrible and bed comfort was way off. Pillows that are in horrible shape and sheets that smelled. The room smelled, the AC and or heating were just bad. Did not like this property one bit.

We had a great stay, the location is amazingly convenient, and the staff are great. The restaurant in the hotel is highly recommended. I was a little disappointed there's no Jacuzzi but that didn't spoil our stay by any means.

Went to have breakfast with the family and the utensils were wrapped in dirty cloth. The had a ring around the toilet just not what I expect from a hotel of this sort.