斯坦福德希爾頓酒店及行政會議中心(Hilton Stamford Hotel & Executive Meeting Center)

Unsupervised school trip having a party in the hallways made it impossible to sleep until after multiple noise complaints the hotel changed our room to another floor. Didn't offer to help move our bags, just gave us a new room key away from the kids. Both rooms were dingy, lights that didn't work, sockets that didn't work, bathroom fixtures broken, tiles broken, door hinges broken. Not sure why this is considered a 4-star hotel but I will definitely NEVER stay at this hotel again. The only convenient part of it was it's proximity to the Metro North station to hop a train into NYC...that's pretty much it. Desk staff was mostly rude and/or unhelpful. Us, along with many others on our floor complained about the school kids partying in the hall and the desk staffs response was "It's not our problem. This is a public building and we aren't responsible for peoples noise or behavior." If it hadn't already been 1am at this point we would have left and gone somewhere else if possible.

Old property that is aging and it is pretty clear there has not been much reinvestment. A few elevators were constantly down and one malfunctioned a few times. The front doors to the main entrance are falling apart, and the rooms are old and outdated. My shower did not drain properly, so the tub constantly filled with water during showers. The gate leading to the parking garage was also broken and I had trouble getting in and out of the garage. It seems at some point they just raised the gate permanently so guests could come and go. The restaurant also was charging pretty high amounts for normal things ($4 for coffee and $4 for OJ). Definitely not the Hilton brand experience I am used to. Staff were friendly, though.

Our stay was very nice. We had a problem with noise in our original room that couldn't be identified but they were very good about finding us another room and the Staff person who helped us, a man named Reggie, was most helpful and competent and really pleasant to deal with. The staff at this hotel, both times we stayed here, has been most pleasant and that alone makes our stay so much easier. Our thanks to, and special kudos for, the staff people and Mr. Reggie.

The Hilton we stayed at was not up to par. Unfortunately, the elevator from the garage was not working, which meant we had to carry our luggage up two flights of stairs. The room itself was outdated and not clean. The bathroom was especially disappointing, as the tap water would not drain properly. This meant that only the first person to shower would not have any issues, but the other two people were left with overflowing water. Additionally, breakfast was not included in the room, and the hotel restaurant only offered a limited and unappetizing breakfast option for $25.

Half the elevators were not working. Our non-smoking room smelled of cigarettes coming through the vent. We were told we would get a discount on parking since the elevators were down and instead of $25, my card was charged $30. The guests with nearby rooms were screaming all night and when made aware, staff did nothing to resolve the situation.

Reserved 2 queens beds had already paid in full, got there was given a fing and an old dirty filthy pull out. Was told they would bring at least some sheets for pull out, never did. Had to call and wait forever. Father and son so not sleeping together and no one could sleep on that disgusting pull out.

The service at this property is above and beyond. I change the dates of my stay through ******* while they canceled the old reservation. They never made the new one when I arrived at the hotel. There was no reservation for me at the front desk. Supervisor, Mr. Andrew Lindo, worked with ******* to make sure I had a room for me and my friends. Mr. Lindo went above and beyond.