悉尼布萊克敦美居酒店(Mercure Sydney Blacktown)

The service was Awful. The A/C was not working. As I had a late check-in no one was available over the reception to take my call and help me resolve it. The hot water was not working either. Two major amenities one should expect to work in a hotel room, wasn't working. Mind you they charged over $200 for one night. Upon bringing it to the reception the next morning, the gentleman ran upstairs to the room and came back few minutes later confirming the hot water wasn't working and stated that A/C was working but stated the A/C system saying failed connection is just a bluff. Since I was not born yesterday and I do know how A/C system works and just by feeling can say if cold air is rushing in or not, I can confirm that I did spend a hot and sweaty night without an Air con in a hotel I paid over $200 for a night. The gentleman did not offer any form of resolution and a small apology was pushed forward. I firmly rejected his apology and left as I did not believe I could have found any solution with him. I was actually robbed by Mercure. I thought it was a respectful hotel chain but this sour experience has made me make up my mind to avoid this hotel and this hotel chain in fact going forward.

Mercure Sydney Blacktown is a fantastic choice for business travelers looking for a blend of convenience, comfort, and professional amenities. With its strategic location, business-friendly facilities, comfortable accommodations, diverse dining options, and outstanding service, it offers everything needed for a successful and enjoyable business trip in Blacktown, NSW. Whether visiting for work, leisure, or a bit of both, guests can look forward to a pleasant and productive stay at this hotel

位置離火車站較遠。我必須等待 30 分鐘到 60 分鐘，有時沒有巴士服務。有些管家不知道自己的工作要做。對於我的房間，有時他們不提供洗手液、沐浴露、洗髮精、衛生紙、牛奶、茶和咖啡，也不鋪床、更換或清潔杯子、盤子和毛巾。

It was , okay. The location was not the best The breakfast was underwhelming. For a hotel like this class I’ve expect more.