羅利 - 卡瑞凱悦嘉軒酒店

Cannot Recommend The hotel staff (front desk) were fine and accommodating. The general condition of the hotel is poor. The room carpet had multiple stains, was not recently vacuumed. No shampoo or conditioner, ice machine inoperative. The lobby did offer purchase of a few different sodas, but overall very depressing hotel. Would not recommend .

I was in town for a concert with my 2 daughters and their friend. We drove 3 hours and arrived at 2:20- 40 minutes before the designated 3pm check-in time. This was my girls’ first concert and we were celebrating my 14 year old’s birthday. We wanted to arrive with enough time for them to get ready before heading over to the venue. The front desk told me they were not offering early check-in. When I came back at 4pm, they had no queen rooms available, and there were 20 families waiting for those rooms. They could not provide a wait time for when the rooms would be ready. So, instead of waiting in limbo, and not having a space to get ready for the concert, I chose to cram one adult, 2 teens and a pre teen into a king room. It was my only option. It was 4:30- our uber was coming at 5:45, and I had 4 people needing to get ready for a concert. In addition, I called down to the front desk and requested extra bedding for the pull out sofa that 2 teens needed to share and that was never sent up. I needed to call again when we returned from the concert. It was just a very disappointing stay to say the least.