At checkin I was ignored by a lady at the desk. I then had to pop my head around in front of her so the male could talk to me. I said I was here to check in and he said it was the lunch break so he would call someone. I waited in the playground area and an albeit polite guy started the check in outside. He didn’t know if I’d paid or not (I hadn’t) so off he went again. Then came back with my key and asked if I k ew where the room was. I have never been here before so he showed me and left me to it.
On entering the room, there was hair on the toilet lid. Then noticed a tshirt sticker on one of the bedside tables obviously from the previous guest. When plugging my phone charger in on the other side, there was rubbish behind that bedside table.
Our last night there I had a sick toddler so could not leave the room. I tried to order food from the bistro to be delivered to my room but their app they have promoted and plastered all throughout the facility, did not work. I tried calling the restaurant 3 times with no answer. So I ordered through Uber eats. The food arrived via a car (cooked and delivered to the same site?!!)
Whilst it was palatable, it was stone cold. The staff throughout all seem to wish they were elsewhere. It’s a shame as the actual facility as a whole is great, with having a motel, bistro, playground etc all on the one site, and shops a short 5 min walk
翻譯