亞鬆森Comando de las FFMM附近酒店

我飛過歐洲,3月12日抵達,花了一整天的時間,在亞松森旅遊,吃晚飯,然後就想睡覺。但是睡是這個酒店裏一個不可以的,因爲上面有酒吧Acuarela,游泳池在那邊。而且他們玩音樂太重了,牆壁都在晃。我到那裏去抱怨,但是那裏的音樂太重了,以至於你不得不把手指伸進耳朵裏,沒有人理解你,也沒有人想理解你。我試着放鬆,但是你怎麼可以放鬆與低音模擬快速的心跳。我希望音樂在12.00o時鐘停止,但它沒有。然後我希望它在1.00o時鐘停止,但它沒有。然後我希望,它會在3點停,但音樂繼續比之前更難。迪斯科舞曲可能是聾了。在5點我終於放棄了希望,然後站起來,因爲我不得不在8點離開酒店。最後我下樓去吃早餐,接下來的失望等着我:沒有自助早餐,只有一個服務員,你必須等。最後他終於找到時間問你想要什麼樣的咖啡。然後你又要等了,你得到的只是一份非常小的早餐(一份小牛角麪包,一片奶酪,一片火腿,果醬和你的咖啡)。不要去這家酒店,因爲它不是酒店,而是迪斯科舞廳。

We checked in and were given a room at the front. We had been up since very early in the morning and were tired by early evening but the room was very noisy due to a nightclub next door. We went to reception and asked the man on the desk to be moved to a quieter room - he told us the hotel was full and there were no rooms available. He really wasn't interested in what we had to say. We went back to the room and tried to sleep but the noise carried on until almost 6am. The room was also very shabby, dirty and run down. In the morning we went back to reception and a very helpful lady not only gave us the choice of rooms but also upgraded us to a suite. This room was at the back of the hotel so very quiet and very large; however the room was very grubby and run down- the net curtains were filthy along the bottom and the bed covers had stains on them. Swimming pool area is fine but only about half a dozen sunbeds and no shades for them though there are some tables and chairs to sit at. Breakfast was good. This hotel has the potential to be a lovely hotel but it needs a lot of upgrading and cleaning - they also need to get rid of the man on reception as he really isn't interested in the customers who are paying his wages.

This is a gorgeous hotel. A beautiful meeting of classic and modern. Wonderful service from everyone we dealt with. A high quality restaurant (which we used for breakfast and dinner). Beautiful rooms. If there was a negative, it was that some rooms catch the noise coming up from the courtyard if there is a party on the ground floor at night, but that's a very small complaint. I highly recommend this for stays in Asuncion.

Cuando hablo de atención al cliente en mis clases o mis consultorías, me refiero a estas cosas Comienzo por decirte que me hospedé en Asunción desde el 4 al 6 de abril El dia 5 fui a desayunar y dentro de las opciones disponible había un plato que me llamó la atención: unas albondigas. Las probé y realmente estaban exquisitas (se parecían a las que me hacía mi madre cuando era pequeño, hoy tengo 66 años ya). Cuando se acabaron una señorita se encargó de reemplazarlas por otra fuente y cuando pasé junto a ella cuando lo hacía, la felicité por el sabor y la calidad de las albóndigas. Lo cual agradeció. Al día siguiente me volví a dirigir a desayunar deseoso de seguir degustando las albóndigas pero para mi sorpresa no había (el hotel cambia el menú periódicamente). De todos modos todo el desayuno estuvo exquisito, claro. Cuando me retiré, al pasar por el lobby, estaba la señorita del dia anterior junto con la recepcionista y le comenté que no había podido repetir las albóndigas porque no estaban disponibles. Ella se excusó y me explicó lo de la rotación del menú y me dijo, con una sonrisa, que seguramente en mi próxima estadía podría volver a comerlas. Salí a hacer mis cosas y volví para almorzar en el hotel previo a mi check out. Elegí un plato para hacerlo. Estaba almorzando cuando se me acerca el mesero con un plato y con una sonrisa me dice ”Señor, esto es cortesía del hotel y de la chef”. Agradecí y miré de qué se trataba no sin cierta sorpresa, dado que tampoco soy cliente habitual como para merecer esa atención. ¿Qué había en el plato?: Sí, mis albondigas!!! La señorita que he mencionado en varias oportunidades, era la chef de nombre GUADALUPE AGUILAR, quien con una sonrisa me miraba detrás de la barra y luego volvió a sus quehaceres. ¡Me quedé con la boca abierta!!! Felicito a Guadalupe por su gesto, felicito al Hotel por confiar en personas como ella. No tengas dudas que esa experiencia la comentaré en todos los ámbitos en los que tenga oportunidad, ya sea en mi círculo de conocidos, en mis clases de la universidad, en mis conferencias, en charlas con mis clientes y seguramente también en mi blog como un gran ejemplo de lo que significa la atención al cliente. Si en el mundo hubiera muchas más personas como Guadalupe Aguilar, no tengo dudas que sería un mejor lugar para vivir. Me parece que es una historia que merece llegar a tus oídos. Porque no es casual que la gente tenga esa actitud. Alguien le seleccionó, alguien quizás le habló sobre cómo lograr sacarle una sonrisa al corazón del cliente y todos merecen mi reconocimiento y felicitaciones. es el correo que le envié al Gerente General del Hotel Aloft de Asunción del Paraguay por una experiencia que tuve en el hotel fue una experiencia increíble, y eso que uno se llena la boca hablando de esto.. pero vivirlo (y recibirlo) es distinto

昨天長途飛行後,提前入住[中午的團體旅行]非常感謝。牀很硬,我喜歡。一切都很乾淨,除了那張漂亮的椅子後面的黑色手印。房間裏沒有茶水和咖啡設施,確實是個負面。雖然接待處有java[硬幣操作;好悲傷],但那個區域並沒有馬路對面酒店的舒適感覺。有一台庫存冰箱,像我在世界其他地方看到的庫存冰箱一樣閒置。15樓的游泳池和黑格羅尼酒吧的環境非常棒。令人沮喪的是,這個區域只在0900年開放,毫無道理。更糟糕的是,當我在0915年試圖進入該地區時,它仍然被鎖着;有人沒有得到備忘錄。四部電梯當然有幫助。主樓餐廳Takuare’e是早餐場,自助餐豐富。餐廳很大,因爲酒店有大約300間客房。對於遊客來說,週邊確實有一些不錯的街區可以步行,但這座城市的歷史中心是出租車。也許酒店沒有完全符合它的名字,但這是一個不錯的選擇。

優秀

很棒的地方!在一個好城市中的驚人體驗!我一定會回來住這家酒店,並推薦給我的朋友。感謝所有Esplendor團隊和所有溫德姆董事會,盡了最大的努力。

Our stay at Sheraton started on the wrong foot although it might not have been the hotel’s fault. My Marriott Suite Night Award request was approved but when we arrived at the hotel we were told that suites were fully booked and they had no idea why my SNAs went through. So we stayed in a club room for the first night but were moved to the presidential suite on the second night and which was highly appreciated. The first room was an old generation Sheraton room: rough carpet, shower in tub, subpar soundproofing, toiletries were unbranded local stuff, also the bathroom door did not close properly and there was no lock. One positive was that the bed was unmistakably a Sheraton bed = comfortable. The presidential suite was equivalent to 4 normal rooms in terms of size according to the floor plan. It was still a fairly aging room but with the extra space it was very useful to us including our 18-month daughter who was very happy and could run around. Service was quite good during our stay with various staff members addressing us by name which is not that common at a hotel of Sheraton level which is not supposed to be considered luxury like Ritz Carlton or St.Regis. One manager was quite visible during our stay, she welcomed us at check-in, she was greeting guests in the restaurant for breakfast in the morning, same during happy hour in the lounge, and she also stopped by before our departure when we checked out. I also received an e-mail after our stay to inform us that they found one item in the room and asked if we wanted to send someone to pick it up. Most hotels don’t even bother with a “lost and found” service so kudos to Sheraton Asuncion. Regarding dining, happy hour in the lounge and breakfast in the restaurant were above average, and the in-room dining menu and prices were quite good relative to what we could find in the city including in the large shopping mall next door. I also noted that wifi was blazing fast at 350+ Mbps, one of the best I have seen anywhere in the world – not the kind of hotel where I would have guessed this to be the case. Overall this is not a new and modern hotel but when judging a hotel I always compare to the local competition. The other choices I noticed are an Aloft, an Ibis, a Holiday Inn Express, and a Crowne Plaza. Except for the latter I don’t think there are any other international hotel chains remotely close to the level of Sheraton and given the good service and dining, as Marriott Bonvoy Elite I would return to Sheraton.

We spent two days here after a week in the countryside. We were recognized as Spire Elite and upgraded to #601 as I requested because it has a view of the river. The room was spotless, comfy bed, large tub with a walk in shower. Huge selection of channels on the tv. Large swimming pool on five. The water was cold but clean. The club lounge is closed so breakfast was in the street level lounge as well as happy hour. Few guest because of the quarantine. Aureliano checked us in and the other ladies at reception were always helpful, I would recommend this hotel to anyone and we will stay here again when return. They take Coveid precautions serious.