鬱金香和水上樂園菁英住宅酒店(Elite Residence & Aqua Park)

This hotel is in desperate need for a renovation and more staff. Room was not clean. poorly maintained and extremely bad smell came out of the AC. AC was either too cold or too hot. It’s clearly understaffed and most Staff are overworked. The receptionist answered at least 6 calls (phone didn’t stop ringing) while serving me which really delayed my check in. The kids disco was extremely boring for the kids and the songs were not appropriate. The buffet was super crowded so it took us sometime to find free tables. Food was ok.

This was probably a beautiful property when it was built, but there is no maintenance. Room furniture is cheap particle board, some of it broken and falling apart. Bathrooms have rusty trash cans, water leaks, and broken toilet roll holders, toothpaste spray on the wall. Yuck. I asked for help getting a taxi to a store down the street and the hotel employee made up an insanely high rate that I bargained down to half, then found out he kept half of that for himself.

Great stay at the hotel, good food and friendly staff. Thanks for making our time pleasurable

It is a well renovated property, staff is friendly and cooperative, lacking guests activities