I liked the convenience of the location. My family and I was in Athens for daughter's dance competition. Due to schedule of daughter's dances, I had to change my checkin date. Although I wasn't "penalized ", It felt like I was penalized when I was billed an enormous weekend rate. I understand policies, but I didn't like the fact that no one told, text, or sent confirmation of the new room rate to me which would have given me the option to decide whether/ not I would accept the new rate. I was very shocked to get my bill for $473 upon checkout and to be told that since I changed my checkiin date, the new reservation was billed for the going weekend rate. If I was made aware ahead of time, I would have sought out other alternatives. I typically like staying at Homewood Suites, but I was really displeased with how this was handled.
Secondly, the address on the billing statement is NOT my address. As a Hilton honors member, I want to get credit for my stay, but even more importantly is the PRIVACY of someone's personal information. I gave this a 3 rating as opposed to 4 due to the handling of my reservations & privacy concerns.
Thank you for the opportunity to share my concerns.
翻譯