阿特勞WOW park附近酒店

我們出行住這家酒店。一切都好,除了:風景!!!還有白天的號碼:51000。謝謝經理允許後2小時出行。酒店附近方便,有TS,漢堡王,兒童場,停車場。

I had a 2 night stay at Somerset City Center Atyrau (21-23 June, 2023). Arrived at midnight and had a quick check in at the front desk, front desk team was very welcoming and extremely polite. The room was perfectly clean and prepared, it was so relevant, especially after a tiring trip. Welcome set up cheered up my ”do to bed” mood and made me stay up until 02:00 night, as I enjoyed the view from the terrace, which opened a picturesque view of the City. The king size bed was so cozy and comfy, I had a great sleep. In the morning, the breakfast was served in all day dining restaurant and with an excellent service, I was offered a coffee (cappuccino) for a little extra and I accepted it with pleasure. A wide variety of vegetables and fruits and of course hot dishes including omelette, fried and boiled eggs, boiled and fried sausages, garnish, fried fish and cold cuts. Can not list them all, as I only had an omelette with vegetables. By the way, I was greeted by Mr. Zakaria Tamni, a Hotel General Manager during the breakfast and he was checking to make sure that my stay was ok and if there were anything else they could do to make my stay more comfortable. It was indeed unexpected and I was taken aback with this five-star attitude. Had a number of business meetings during the day at the Bar and it was indeed a good spot for private and business meetings. During my meetings, I needed a Business Center service, namely, to print out a number of pages for my presentation and had a quick and professional service from Ruslan, who is, I believe, in charge for Front of the House Services. He is a polite, helpful lad, with a professional attitude. For lunch I ordered a Room Service and had a beef medallion, fresh salad and diet coke, it was served quick and the only thing worth mentioning, the room service attendant forgot my diet coke and it was delivered later, but the rest was perfect. The quality of food was great (check out the pics). Bathrooms, toilets and other bathroom amenities were of high quality, hygiene was perfect, air conditioning other in room facilities were up to my expectation. After my last meeting in town, I was in a great hurry to hotel to collect my belongings as I was late for my flight. I asked Front Desk attendants to organize a drop off service to the airport and needed a hand to collect my luggage from my room. To my surprise, Andrey and Maga, hotel operation Managers came to my room to give a hand with my luggage. I had a feeling of care, security, safety and comfort, shortly I felt home away from home. Overall, it was a great stay, a Big thank you to all Hotel Team, highly recommended Hotel, as it is value for money with five-star service.

Bin schon mehrfach hier abgestiegen: klassisches Familienhotel in einer gehobenen Wohngegend am Fluss, sehr ruhige Lage (wenn Nachbars Hunde nicht bellen). Dabei 10 min bis zum Flughafen und 10 min ins Zentrum - das Taxi kostet in beide Richtungen unter 1000 Tenge. Reichhaltiges lokales Frühstück, im Keller große Sauna mit Pool. Und vor der Tür steht immer noch ein riesiges Lenin-Denkmal🤗

酒店不錯!個人很友好!餐廳廚師很親切。早餐很漂亮!房間乾淨。位置好。有桑拿和健身房。有酒吧和咖啡店。有洗衣房。希望還會再來。非常感謝!

不錯的酒店。舒適的地理位置,乾淨舒適的房間,早餐不錯。特別感謝那些有信心的resepshen傢伙-當有住宿費問題時,沒有被放到街上,和經理凱瑟琳幫助解決這個問題。來自俄羅斯的消息來自苦難的經歷-在阿提勞沒有俄羅斯卡片(甚至世界)在任何地方都不工作或接受(無論在電視上和在線上說什麼)。酒店管理層的歡迎- 在聯繫中設置一個電話號碼, 什麼, , 電報.遠處,並非所有來自其他國家的到阿提拉烏的人都有機會通過手機或城市電話聯繫酒店,而機場的無線網絡也無法聯繫。我已訂購了從機場到酒店的轉接,並指定了俄羅斯的MTS號碼來進行通信。但是在哈薩克斯坦,MTS不起作用,所以甚至連機場免費Wi-Fi網絡都不接入(需要短信登記)。結果,司機(如果他)無法聯繫我,而是寫一個名字和姓名的牌子(在申請中指定),他顯然沒有猜到...,我連同酒店都無法聯繫,甚至連從另一個房間連接到wi-fi。如果酒店有一間房間,掛在什麼東西,動,電報上,那麼這個問題很容易解決,所以我不得不和私人出租車司機一起三路。

在能源行業非常受商務旅客歡迎,這家酒店就在河邊。步行距離很近有很多餐館。關於這個物業的最好事情是他們親切地把我升級爲一個大公寓。第二件最好的事情是,如果你是企業利率,程序是非常合理的。至於改進的機會,奇怪的是,他們只給你一條毛巾用於你的浴室。我打電話給前台要求第二張,被告知不可能。所以我等到後來,第二次和前台交談,解釋需要的2條毛巾 - 再次很明顯,這不是他們做的事情。這本身就贏得了酒店3*的評論。他們還只提供了三個平枕,我第二次要求只得到了4個枕頭送上來,另一個煩惱是內部暖氣,我到的時候房間溫度是27C。只有我關閉了暖氣,打開窗戶(外面-10C)才能把溫度降到睡覺舒服的水平。也許這是一個文化問題,但暖氣設置得太高了。另一個需要改進的地方是餐飲服務。如果您點餐,不要假設所有物品都會在同一時間到達,正如您所期望的那樣。兩部電梯中只有一個在工作,導致公共汽車6期間的延誤。我喜歡的是接待區的好小迷你酒吧和不錯的水療中心,按摩服務非常便宜。

好房間,忠誠度很低,與其他酒店相比,或者需要從前台/預備隊進行訓練,酒店本身不錯,但酒店完全不是顧客的導向,客房粗魯,不知道怎麼說話