格倫伊格爾斯酒店(The Gleneagles Hotel)

Our stay was a birthday gift from our children and it certainly did not disappoint. Gleneagles combines the very best of setting, service and facilities. Everything about the place is first rate. Staff were attentive and so helpful. The restaurants and menus were wonderful. It was a delightful experience from start to finish.

Super dining room for breakfast. A bit of a wait, made better by a supply of pastries and juice. We were non resident, chancers looking for breakfast. The ingredients are all top notch. Perfect, the best you can get. Salmon, eggs, sausages, whatever. The Scullery buffet is discreet but outstanding. Order from the menu as well - I had eggs benedict. Service was perfect. One of my best ever breakfasts, from a substantial list of hotels around the world.

Reading through the reviews on afternoon tea we must have gone on a bad day. A Sunday afternoon treat with my Mum and Sister was not quite the experience I would have expected from Gleneagles and at £59 per head with a 12.5% (non optional) service charge added on we feel slightly aggrieved.... The service was slow, the staff, whilst pleasant were certainly not 5* hotel standards and on the scuffy side. The amuse bouche was the first serving - which was luke warm soup served in a tiny cup.... it was tasty so we said nothing....Our savoury platters were delivered next, twice we had to ask for our tea. We were half way through our delicious, burnt on bottom 1 inch piece of sausage roll, shriveled lettuce leave and 3 dried up fingers of sandwich by the time the first pots of tea arrived. Most expensive sandwiches on the planet when you think it would have taked 6 slices of bread to make for the 3 of us! The cakes platter looked slightly more appetising, although the slice of lemon drizzle and the green coloured sponge had possibly spent a weekend in the sahara on route to Gleneagles. Our second pots of tea were again delivered as we were munching through our cakes - the order was mixed up with mum getting wrong tea - this was changed although the tea cup wasn't..... The bill arrived promptly to enable us to make way for the 3.30 sitting.... It was definitely an experience and we did enjoy our time together, however, when you work hard and pay for something you hope is going to be special it is very disappointing when you leave feeing extremely ripped off....

Not the standard of a 5-star resort. I sent 2 emails to book their Autumn Adventure offer plus dinner, no reply. Spent nearly an hour on hold when I tried to call them to book it, gave up. Offer has now been removed from their website. Im not sure who is heading up their communication operations, but they need their p45.

If ever there was a hotel forgetting it’s roots. I’ve been coming to Gleneagles for 20 years when it was a five-star hotel up front, but was sustained by a vibrant local community through the back and into the club house. Now the coffee shop opens from 9-5 and The Dormie Bar only opens at weekends. I got up on Friday morning to watch the Ryder Cup and it wasn’t on anywhere (and this is a former venue!) This a hotel that is valuing fashion now more than form. I’m not saying it’s bad. But the money making machine is slowly pushing five-star service into the background and a hotel that was synonymous with all that is good about Scotland is quickly losing its soul.

Visited this fantastic and fabulous property. Called into The Dormy House for breakfast. Met the wonderful Lucy who was so friendly and attentive during my visit. She is a great ambassador for the company. Surroundings are five star. Great a**osphere. A must visit location when in the area.

A huge thanks to the Gleneagles team for a superb experience from start to finish. Impeccable quality and service throughout our stay at the hotel. Every aspect of our experience was perfect and the staff could not have been more professional and charming. We will be back soon for more!