奧克蘭Marlborough Park Hall附近酒店

從美麗的大堂,簡約的建築,樂於助人和友好的工作人員,5星級的房間-質量和經驗是首屈一指的。如果您住在奧克蘭,強烈推薦這個地方。它位於溫德區的核心,周圍有偉大的餐館, ASB 劇院和充滿活力的氛圍。

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

可以説是千元價位全世界目前最好的體驗了，沒有誇張，以後來奧克蘭衹會選這一家了（除非消費得起萬元級別的酒店了XD）。 我們蜜月出行，11小時飛機從浦東出發落地奧克蘭，早上7點多到酒店被告知正常入住時間是下午3點，但是前台小姐姐得知我們旅途勞頓，立刻幫我們辦了提前入住。 最後一天趕早班飛機去皇后鎮，早餐還沒有準備好，酒店幫忙準備了打包好的早餐，還幫忙打印了租車憑證。 地理位置也是絕了，下坡就是皇后大街，去哪裡都方便，樓頂酒吧值得一去，看着奧克蘭的天際線和落日喝一杯特調。靠窗位置難得，記得早點去，每週日週一不營業，下午4點開門。 個人建議在奧克蘭可以不用租車，停車很貴並且到處在修路不太方便，全程Uber去Devonport或者一樹山都是30多NZD就搞定了。

A central location and close to shops, restaurants, bars and the cruise terminal. A great variety at breakfast which was included. Front desk was flexible about early check in and we were also able to get a late check out. Stayed for 7 nights, room was tidied 5 times, once they knocked and we opted out. Rooms are small but clean and well appointed. Construction is going on all around the location, cranes fill the sky line. No early start up of equipment so it did not hinder our sleep. Streets are torn up for a new rapid transit, I believe a train will be underground for most of its route, so again construction. Entrance is not easy to find, but is at street level and there is an elevator an escalator and stairs to get to the floor for check in. The entrance is on a hill, Auckland is very hilly, wear practical shoes for walking about, pulling suit cases would not be practical, we saw that and people were struggling.

We thoroughly enjoyed our (unexpected) stay here as our original accommodation fell through last minute. From the friendly concierge team who greeted us when we arrived, the lovely staff at the front desk were so helpful and patient when we were stressed about last-minute change of plans. The rooms are tastefully decorated and beds really comfortable. The room is really quiet - you wouldn't know you were in Auckland CBD. We will be back again next time we are visiting Auckland.

房間比較乾淨，但是由於是downtown的老樓，設施比較陳舊一些。 免費停車我沒book上（需提前book）。 downtown停車，你懂的，超貴！！！衹能停旁邊的停車樓裏。如果像我一樣自駕的小夥伴，不推薦哈。還是去horizon hotel sky city 吧。

Unfortunately there are alot of roadworks around the hotel so it is difficult for buses especially to get to. However, don't let this put you off. Has a superb location right over from the Sky Tower street so you'll never get lost, a friendly and knowledgeable concierge and a small shop with some good souvenirs. Best of all though is the food. The breakfasts, in my opinion, were the best I have had on my travels - and I've been to many hotels in many places over the years! Great selection, well presented, perfectly cooked and the fluffiest tastiest pancakes ever!

到達奧克蘭的第一家酒店，非常滿意的，也是朋友推薦的。前台接待熱情周到，房間該有的設施也很乾凈整潔，有大浴缸，距離天空塔也很近，位置很好。

說實話,總的來說,我喜歡在奧克蘭的科普隆酒店住宿。位置很好,工作人員很友好。酒吧很好(雖然像奧克蘭的任何東西一樣,一切都定價過高),我一晚的意大利麪真的很好。不幸的是,酒店需要面部提升。牆壁上的油漆破裂,地毯需要更換,門無法正確關閉。浴室不整潔,很小。也是非常吵的酒店。他們Melenium集團需要花一些錢在這個設施,因爲它可能是一家很棒的酒店。3星。

如此乾淨,舒適,可愛,充滿綠色,有花園和小噴泉。物有所值,驚喜!感覺像一個不錯的鄉村住宿,但牀上用品,枕頭和服務都很好。