Very happy with this property. I am an Accor Hold member and Andrew at the front desk was so helpful on my arrival before 9am for my 4 night stay in a 1br apartment. I am staying between two cruises and was very pleased to see I will be able see my cruise ship when it pulls up at Princes Wharf in the next couple of days. I was also given water and (cute) little bottles of wine as part of my Accor benefits which was much appreciated. The apartment itself is a little run down, but there is a good sized fridge with freezer, oven, microwave and washer and dryer. I was happy with the pricing for this well placed property and would stay again.
The shuttle bus from the airport dropped me in front of the main entrance. The room was spacious and the bed was very comfortable. A good place to stay, a few minutes drive from the airport.
it is a little far from Auckland City. The equipment and facilities is not very morden. but it is totally clean and tidy. the shower pressure is good.As in all, it is not very cost effective.
We have stayed at Quest Parnell on many occasion over the last 15 years and have always received a very warm welcome. The staff are great- very friendly and helpful. The 1 bedroom apartments are a good size and always very clean. The bed, linen and towels are very good and the large windows provide great views Bathroom has a washing machine and dryer and a clothes airer is provided which is much appreciated. On site car parking is available at extra cost- best to book ahead. Its a short walk - about 15 mins downhill to the CBD and buses run along Parnell Rd if you don't want to walk uphill coming back. Parnell Rd has lots of food outlets so you can eat out, have takeaway or self cater - Countdown supermarket is a short walk/bus ride away. Highly recommended
To be fair the motel was flooded a year ago and was closed for an entire year, they are doing it up. Good points: comfy beds, good staff, free airport transfer bus, well priced happy hour. Not so good points: broken fixtures in the bathroom, could be cleaner, ( carpets need a clean), kitchenette rudimentary at best, door to room not particularly secure. Staff were very pleasant and I think once the renovations are complete it will be a reasonable place to stay. Bar, restaurant and front desk area are all nicely done.
This property has much to offer but let's themselves down on the smaller details. Rooms were huge and well appointed, quiet, great off street parking and extremely comfortable. However many items were not overly clean, outdoor area littered, window sills, oven, microwave, fridge and crockery/cutlery needed attention. Before daring to eat off crockery or drink from glasses (that were filthy) we had to clean, they were unhygienic. Oven had leftovers on the base, microwave had splatter from previous guests and fridge was not clean. Given COVID I would have expected a much higher level of cleaning however they have obviously relied on previous guests to clean sufficiently, this was not the case. However when we addressed with cleaning staff they were lovely and accommodating and cleaned window sills. We arrived at 1700hrs we had anticipated an earlier arrival but due to flight delays we were a few hours later (reception open until 1900hrs so we were not concerned) however was closed. We called the number on the door and were given a lockbox number, keys retrieved to room but they had not been allocated and we could not access. Thankfully another couple had already called reception and they were en-route so this problem was solved quickly. Also staff advised that we had been inadvertently charged twice and refund was in process however 7 days later no refund for over-charge has been processed. This is a great property, cleaning ladies were lovely but Management just need to get the basics right. Reception should be available as stated, rooms and amenities should be cleaned and outdoor areas need attention. I would stay here again and I can recommend but please Management address the issues we have raised. This will elevate your property rating considerably with little effort. I would have liked to address these issues directly with Management however as we were busy and office often closed, we did not have the opportunity to address directly when we were in residence.