Made a reservation to stay at the Premier Suites Airport location a week or two in advance for the weekend of The Lonestar Round Up. When we arrived to check in, I was told that our room was no longer available due to flight cancellations from the storms the night before. The hotel placed stranded travelers from those cancelled flights in rooms that were already reserved by people such as me. We were told that our reservation had been transferred to a different location that was 12-15 minutes away. When we arrived at that location (which was an older location) we were told that the only room available for us was a room with one queen sized bed. The reservation was for two beds, and the hotel was out of roll-out beds. We ended up finding another hotel thankfully that was actually cheaper and closer to the event all the while being just as clean as the Premier Suites location that moved our reservation. I understand that hotels have deals with airlines for when cancelations occur, but wouldn't it make more sense to move the travelers whose flights were cancelled to the other locations instead of the travelers who spent time searching and reviewing different hotels prior to making a reservation? There were several people who had their reservations switched like that and in most cases, the rooms they were switched to were not the types of rooms they made reservations for. The hotel staff at both Extended Stay locations were nice, but I'm still waiting for my refund. SMH
翻譯