Jennifer
2023年4月15日
While the room and location are amazing, I will never book here again. Trying to check in was a nightmare in that they have a new system. I booked my reservation through ******* only for the hotel not be able to find the reservation. After about 10 minutes in a separate room the receptionist came out with a printed copy of my reservation. Then they proceeded to try to overcharge what was stated in my ******* quote. It took another 20-25 minutes for the lady, Hortensia I believe is her name, to try and figure out the issue. She then called over a gentleman and he was able to figure it out. Then we were told our room was not ready, it took over 90 minutes from start of check in until we were finally able to get to our room.
Fast track to a few hours after checking out the next day, we had asked for a later check out due to check in issues but they said no, and I get an attempted second charge on my credit card for a full nights stay. Thankfully AMEX flagged it as suspicious. What a horrible experience, not worth the views. There are plenty of other beach side hotels to stay at in the area.
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