桑蒂古納平房酒店(Santhi Guna Bungalow)

Kadek provided outstanding service during our 2 night stay. From pre arrival to arranging west & east coast tours, laundry and departure boat ticket the whole experience was seamless and hassle free. Thank you so much. We enjoyed Nusa Penida a lot.

I picked this property purely based on it's proximity to the harbour and went by the reviews dropped by many others. I must say most of the positive reviews given by others are either false or have been done as a 'favour' at the insistence of the owner. Let me share the truth (positives and negatives) from my experience at Santhi Guna Positives: - Location. It's a 10 min walk away from the harbour - The property has a village feel to it, perhaps coz it is one! (that's it) Negatives: - The room - The word bungalow is misleading. The room is very small and is just barely enough for 1. The aircon was barely effective, bedsheets had some stains and the bathroom had a stink to it, dirty, was equipped with a horrible liquid in the name of soap and the hot water gave up on us couple of times. (all denied by the owner when pointed out) - The roosters - I spent two nights at this property and suffered lack of sleep on both days as the roosters (atleast 5-6) around the property start their chorus as early as 3 or 4 am and they're very loud. - Prices - Right from the price of the room to the breakfast (25k per item + bad coffee...don't get fooled by the list), scooter rental, tours etc the prices are super premium. You will find far better options for everything if you walk to the main road. - The owner - Lastly something about the owner. Kadek is only a business man. On arriving at the property, to our surprise, he stayed put inside our room, until we revealed our plans for Nusa Penida. On realizing that our plans were already made and that we weren't going to give him any new business (taxi rentals, tours etc) besides renting his scooter, his attitude towards us changed. Guess he gives his client's '5 star service' only if they give him or have potential business for him. - Customer service - Though we stayed for 2 days not once did we see the room cleaned nor sheets rearranged or replaced. We requested to extend our check out by an hour (almost all hotels and Airbnbs in Bali were kind to accommodate it) due to some reasons but he chose not to give us a minute over 12pm, not even when I told him my wife will need to use the bathroom after coming back from the beach. We had to change our plans to make sure we weren't overstaying. He over charged us for the scooter rental too which he tried to justify unsuccessfully. I understood that he was just trying to get maximum incomes from us as he realised we aren't going to come back to his property in the future. I had read that he had dropped customers off at the harbour so I requested him to do so which he complied hesitantly, probably only because I had left his scooter with far more petrol that when he had given it to me. If I were you, I will choose hundreds of other options nearby which are far more value for money and where you can atleast sleep peacefully. This one is just not worth it.